To file a complaint about beauty and personal care products of Dove India including issues related to Shampoo/Conditioners, Serum, beauty products (lotions, Deodorants, Hair care, etc.), body wash & soaps, and other FMCG products, you can use these provided contact details and follow the steps:
Dove Customer Support:
- Customer Care Number: Call the Dove’s toll-free helpline number 18002706112 to raise your general complaints.
- WhatsApp: Message on +917669300228.
- Email: Send your concerns by email at support@dove-india.com.
Steps to file an online complaint:
- Visit the Dove India website (dove-india.com).
- Navigate to the “Contact Us” page.
- Fill out the online complaint form with your purchasing/product details (e.g. Shampoo, Soaps, Body lotions) and the nature of your complaint.
- Submit the form.
Finally, you will receive a confirmation email acknowledging your complaint. Note down this reference number to track status.
Escalation to CS Head:
If your issue is not resolved by the Dove customer support team, you can escalate the matter by contacting the Customer Service (CS) Head of the Hindustan Unilever (HUL).
Approach the Consumer Forum:
If the issue remains unresolved by Dove India or consumer rights are violated, you can file an informal consumer complaint with the National Consumer Helpline (NCH) with all relevant details, including your complaint reference number and any correspondence with Dove.