If you want to file a complaint about personal care, beauty, and cosmetics products of Garnier including issues related to skin care (Bright Complete, Micellar Cleansing Water, Sheet Masks), hair (Black Naturals, Fructis, Color Naturals), Garnier Men, Acno Fight, Oil Clear, and Shampoo Color products, follow these steps and use the provided contact details:
Contact Garnier Customer Support:
You can call Garnier’s toll-free customer care number 1800223000 or email Advisor.India@loreal.com to raise your complaints about its beauty products.
Steps to file an online complaint:
- Visit the Garnier website (garnier.in).
- Navigate to the “Contact Us” page.
- Fill out the online complaint form by providing product details including your age (must be 18 or above), and description of your complaint.
- Submit the form
Finally, note down the reference number to track your complaint. If your issue is not resolved, request to escalate the matter to a senior executive within Garnier’s customer service.
Approach the Consumer Forum:
If your complaints are not resolved by Garnier, you can file an informal consumer complaint with the National Consumer Helpline (NCH) with all relevant documents, including purchase receipts, communication records, and any responses from Garnier.
Further, you can present your case by appealing to the Consumer Commission (also known as the Consumer Court). The Commission will review your complaint and provide a resolution.