To file a complaint about beauty, cosmetics, and personal care products of Tira Beauty including issues related to products for makeup, skin/hair care., fragrance, bath & body, mom & baby care, tools & appliances, and online orders/cancellation/refunds, you can follow these steps and use the provided contact details:
Contact Tira Beauty Customer Support:
- Customer Care Number: Call Tira’s toll-free helpline number 18008903030 to raise your general complaints.
- Email: Send your complaint to help@tirabeauty.com.
You can also send a message on WhatsApp at +917977090909 for chat support.
Steps to file an online complaint:
- Visit Tira Beauty’s website (tirabeauty.com).
- Navigate to the “Help Centre” page.
- Fill out the online complaint form by providing the type of issue, order/product details, and description of the complaint.
- Submit the form.
Finally, note down the reference/ticket number to track the status of your complaint. If your issue is not resolved, escalate it by re-contacting customer support, mentioning your previous complaint and requesting escalation.
Approach Consumer Forum:
If your complaints are not resolved by Tira Beauty, you can file an informal consumer complaint with the National Consumer Helpline (NCH) with all relevant documents, including purchase receipts, communication records, and any responses from Tira.
Further, you can present your case by appealing to the Consumer Commission (also known as the Consumer Court). The Commission will review your complaint and provide a resolution.
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