I ordered Loreal Hair Masque from Tira. It was a fake product not even sealed. The texture was like a shaving cream and after washing my hair only once it damaged my hair severely. When I raised complaint to Tira they claimed we can not return the product and deleted my account and now I can’t even see my orders in Tira portal and review my purchase.
Tira is fake and selling completely fake products. Please don’t trust this shopping site.
I’m sorry about your negative experience with Tira and the counterfeit L’Oréal hair masque. Given Tira’s refusal to address your complaint and their apparent attempt to avoid accountability, I suggest filing a complaint with the National Consumer Helpline (NCH). They can help mediate the dispute and may assist you in getting a resolution. You can provide them with all the details you’ve shared here – the order details, photos of the product and the damage to your hair, and screenshots documenting Tira’s response and account deletion.
For more help, read this: How to file consumer complaints to National Consumer Helpline?
If you still need help, reply to us.