To file a complaint about cosmetics, beauty, and personal care products of L’Oréal including concerns regarding products for skin, hair, wellness, dermatological beauty, and other cosmetics, you can use the following contact details and steps:
Contact L’Oréal Customer Support:
To raise your general complaints about L’Oréal Peris products, you can call at the helpline number 1800223000 or email Advisor.India@loreal.com with product details. For L’oreal professional (Paris), call at 1800224247 or email LP.India@loreal.com,
For issues related to other beauty brands of L’oreal, use the below-provided contact details:
| Brand | Phone Number | |
|---|---|---|
| Maybelline - New York | 1800223000 | Advisor.India@loreal.com |
| NYX | 1800223000 | Advisor.India@loreal.com |
| Matrix | 1800224247 | Matrix.India@loreal.com |
| Kerastate | 1800224247 | Kerastase.India@loreal.com |
| Cheryl’s Cosmeceauticals | 1800221802 | Cheryls.SOCIAL@loreal.com |
| Lancome | 02267003555 | lancome@in.oaccare.com |
| Kiehl’s | 02267003555 | Kiehls@in.oaccare.com |
| Ralph Lauren | 02267003555 | Ralphlauren-fragrances@in.oaccare.com |
| Armani Beauty | 02267003555 | Armanibeauty@in.oaccare.com |
| Diesel | 02267003555 | Diesel-fragrances@in.oaccare.com |
| SYL Beaute | 02267003555 | Yslbeauty@in.oaccare.com |
| Azzaro | 02267003555 | Azzaro-parfums@in.oaccare.com |
| Mugler | 02267003555 | Mugler@in.oaccare.com |
Steps to file an online complaint:
- Visit L’Oréal’s official website (loreal.com).
- Navigate to the “Consumer Enquiries” page.
- Fill out the online complaint form by providing your product details, brand name, purchasing receipt (if needed), and describe your complaint in detail.
- Submit the form.
Finally, note down the reference number to track the status of your complaint. If your issue is not resolved through the initial contact, you can escalate it to a senior executive by requesting the customer service team.
Approach the Consumer Forum
If your complaints are not resolved by L’oreal, you can file an informal consumer complaint with the National Consumer Helpline (NCH) with all relevant documents, including purchase receipts, communication records, and any responses from L’oreal.
Further, you can present your case by appealing to the Consumer Commission (also known as the Consumer Court). The Commission will review your complaint and provide a resolution.
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