To file a complaint about fast-moving consumer goods (FMCGs) products of Emami including issues related to BoroPlus, Navratna, Zandu, Kesh King, Fair and Handsome, Mentho Plus, 7 Oils in One, Dermicool, Creme 21, and other products, you can follow these steps and use the provided contact details:
Emami Customer Support:
- Customer Care Number: Call Emami’s helpline number +912266709000 or +913366136264 to raise your general complaints.
- Email: Send your complaints by email at customercare@emamigroup.com.
You can also email to contact@emamigroup.com with product details.
Steps to file an online complaint:
- Visit Emami’s Official website (emamiltd.in).
- Navigate to the connect page.
- Click “Customer Care” to open the online complaint form.
- Fill out the complaint form by providing detailed information about your issue, including product details, purchase date, and nature of the complaint.
- Submit the form.
Finally, note down the reference/ticket number to track status. If your complaint is not resolved satisfactorily, escalate it by contacting the regional office of Emami.
| Regional Office | Phone Number |
|---|---|
| Kolkata | +9133661362642 |
| New Delhi | +911147586550 |
| Mumbai | +9122667090004 |
| Hyderabad | +9126066321005 |
| Gurgaon | +9179490392006 |
Approach the Consumer Forum:
If your complaints are unresolved by Emami or consumer rights are violated, file an informal complaint with the National Consumer Helpline (NCH). For complaints about the quality of packaged food or restaurants, lodge your complaint with the Food Safety and Standards Authority of India (FSSAI).
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