To file a complaint about personal care, wellness, and beauty products of MamaEarth including issues related to products for skin/hair/body care, refund/cancellation of order, quality of products, and other consumer disputes, you can follow these detailed steps and use the provided contact details:
Contact MamaEarth Customer Support:
- Customer Care Number: You can request a callback from the Mamaearth mobile app.
- Live Chat: Start a conversation with an agent using chat support.
Steps to file an online complaint:
- Visit the MamaEarth website (mamaearth.in) or mobile app.
- Navigate to the “Contact Us” page.
- Click “Submit a query” to open the online complaint form.
- Fill out the form with required details including order details like invoice number, date, and product names.
- Attach supporting documents or photos, if any.
- Submit the form.
Finally, you will receive an acknowledgement receipt to track your complaint. If your complaint is not resolved, request escalation to a senior executive within MamaEarth. Each level has more experienced executives who can offer customized solutions like refunds or replacements.
Approach the Consumer Forum
If your complaints are not resolved by MamaEarth, you can file an informal consumer complaint with the National Consumer Helpline (NCH) with all relevant documents, including purchase receipts, communication records, and any responses from MamaEarth.
Further, you can present your case by appealing to the Consumer Commission (also known as the Consumer Court). The Commission will review your complaint and provide a resolution.
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