If you want to file complaints about beauty products of Lakmē including issues related to Lipsticks & Liners, Lip Balm, Mascara, Concealer, Moisturizers, Serums, Face Cleansers, Makeup/Skincare, Anti-Ageing, and Eye care products and their quality, follow these steps and use the provided contact details:
Contact Lakmē Customer Support:
- Customer Care Number: Call Lakme’s toll-free helpline number 18002024849 to raise your general complaints about beauty products.
- Email: You can also send your concerns by email at support@lakmeindia.com with supporting details.
To get help, you can also message on WhatsApp at +917669300202 to start a chat with an agent of the company.
Steps to file an online complaint:
- Visit the Lakmē website (lakmeindia.com).
- Navigate to the “Contact Us” page.
- Select the type of issue and open the online complaint form.
- Fill out the form by providing your details, products, and describe your complaint. Make sure to include all relevant information and any supporting documents.
- Submit the form
Finally, you should receive a confirmation email acknowledging your complaint. You can use this reference number to track your complaint. If your issue is not resolved within a reasonable time, escalate your complaint to higher authorities within the company.
You can also write a complaint letter to senior management or the grievance redressal officer of Hindustan Unilever (HUL) at the head office:
- Address: Unilever House, B. D. Sawant Marg, Chakala, Andheri (E), Mumbai - 400099.
Approach the Consumer Forum
If your complaints are not resolved by Lakme or HUL, you can file an informal consumer complaint with the National Consumer Helpline (NCH) with all relevant documents, including purchase receipts, communication records, and any responses from Lakmē.
Further, you can present your case by appealing to the Consumer Commission (also known as the Consumer Court). The Commission will review your complaint and provide a resolution.