To file a complaint about online exchange or buying/selling and repair services of Cashify, such as issues related to deals of refurbished or old phones and electronic accessories, repairs, buyback/exchange, or payments, follow these steps and use the provided contact details & helplines:
Cashify Customer Support:
- Customer Care Number: Call to +917290068900 or +919319697452 (buy phone). For warranty & return issue, dial the helpline number +918448797261.
- WhatsApp: Message on +919330303035
- Email: Send an email to support@cashify.in or store@cashify.in (for issues with Cashify stores).
To return a product or report a return issue, email to return@cashify.in. For the issues related to Cashify Partner Program, you may email at partner@cashify.in.
Steps to file an online complaint:
- Visit Cashify’s official website (cashify.in).
- Navigate to “Contact Us” page.
- Click “WhatsApp” or “Live Chat” to chat with support team.
- Enter the mobile number and verify with OTP to start a conversation.
- Submit the complaint.
Finally, note down the reference/ticket ID to track status. You can also use the Cashify mobile app for online services and lodging your complaints.
Escalation to Grievance Officer:
If not resolved, request the customer care team to escalate your complaint to the Head of Customer Care or Nodal Officer. Further, you can escalate the complaint to the Grievance Officer for Cashify by writing a complaint letter at:
- Email: CEO@cashify.in
- Address: Grievance Officer, Cashify – Manak Waste Management Private Limited, UM House, 1st Floor, Plot No. 35, Sector 44, Gurugram – 122002, Haryana.
If unsatisfied with Cashify’s resolution or your consumer rights are violated, file a consumer complaint to the National Consumer Helpline (NCH) of the Department of Consumer Affairs. As a last resort, consider legal action and consult a legal expert before proceeding.
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