Where to file complaints of Flipkart?

If you have complaints about online shopping and e-commerce services of Flipkart such as order, cancellation, delayed delivery, defective products, low quality services, payment disputes, or seller concerns, follow these steps to make your complaints with Flipkart:

Contact Customer Care

  • Customer Care Number: Call the toll-free number 18002029898 or +914445614700; for sellers, use +914466904690.
  • WhatsApp: Message on +919880956318.
  • Online complaint: File your complaint through the app (chat support) or get help from Flipkart Help Center.

For seller support, visit: https://seller.flipkart.com/sell-online/help-and-support

Escalate to Grievance Officer

If not resolved, escalate to the Grievance Officer. Always include your Order ID and a detailed issue description when filing a complaint. To submit your grievance, you can reach out to Flipkart’s head office at:

  • Phone Number: 18002029898
  • Email: grievance.officer@flipkart.com
  • Address: Senior Manager, Flipkart Internet Pvt Ltd, Block B (Begonia), 8th Floor Embassy Tech Village, Outer Ring Road, Devarabeesanahalli Village, Varthur Hobli, Bengaluru East Taluk, Bengaluru District, Karnataka-560103.

Please note that returns are not accepted at this address; they must be requested through the Flipkart app or online platform.

Approach Consumer Forum

For unresolved issues or violation of consumer rights, file a complaint against Flipkart with the National Consumer Helpline (NCH) or Consumer Disputes Redressal Commission.

:tipping_hand_man:t5: Tips: If necessary, you can also take legal action by approaching the respective consumer court.

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