If you want to file a complaint about online orders or shopping services of Snapdeal including issues related to payment options, subscription membership plans (Snapdeal Gold and Snapdeal Plus), return/cancellation processes, and delays or errors in deliveries, follow these steps and use the provided helplines & contact details:
Snapdeal Customer Support:
- Customer Care Number: You can request a callback from mobile app or Snapdeal website to talk with customer service executive.
- WhatsApp: Message on +918130222868
- Email: Send an email to help@snapdeal.com.
For disputes regarding the quality or warranty of the product, you may reach out to the customer service center of the respective brand or company for resolution.
Steps to file an online complaint:
- Visit Snapdeal’s official website (snapdeal.com).
- Navigate to “Help Center” section from the menu.
- Click “Contact Customer Care” to chat with an agent or request a callback.
- Provide required details including order number, product details, and description of the issue.
- Submit the complaint.
Finally, note the ticket number for future reference and track status. You can also use Snapdeal mobile app for shopping and customer services.
Tips: For issues regarding the quality of packaged food/nutrition products, lodge your complaint to Food Safety and Standards Authority of India (FSSAI).
Escalation to Grievance Officer:
If the initial response is unsatisfactory or not resolved within specified timeframe, escalate it to Snapdeal’s Grievance Officer by sending an email or writing a complaint letter with ticket ID of previous complaint and expected relief. Send your grievance here:
- Email: grievanceofficer@snapdeal.com
- Address: Grievance Officer, Snapdeal Limited – C/o SproutBox Suryavilas, Suite #181-TR4 First Floor, D-181, Okhla Industrial Area, Phase 1, New Delhi 110020.
If your consumer complaints are not resolved or violated consumer rights by Snapdeal, file your complaint with National Consumer Helpline (NCH) with supporting documents. Further, you can get help from a lawyer expert in consumer affairs.
Still, have questions? 
Ask by replying to us. 
We will help you.