How to file online grocery shopping complaints of Big Basket?

If you want to file complaints about online grocery shopping on Big Basket including grocery products and services including BB Daily, BB Now, beauty and grooming products (The Beauty Store) and Pharma by TATA 1mg, follow this guide and use the provided contact details of customer service executives:

Big Basket Customer Support:

  • Toll-Free Number: Call Big Basket’s toll-free customer care number at 18601231000.
  • Customer Care: For BigBasket Daily, call to +918069808274 or +918047921234. To report about BB Instant services, dial +918069808267
  • Email: For non-urgent issues or feedback, email to

Email for other services:

Service Email
BigBasket Daily
BB Instant

Steps to Filing a Complaint Online:

  1. Visit the support center of BigBasket’s official website (
  2. Fill out the service request form with email, subject, and message with BB order ID
  3. Submit your complaint form.

Finally, note down the reference number (may receive an email) to track your status and for future usage.

Escalation to Grievance Officer:

If your complaint is not resolved satisfactorily, escalate it to the Grievance Officer at Big Basket by writing an email with all the required information or send it by post here:

  • Email:
  • Address: BigBasket, Supermarket Grocery Supplies Pvt. Ltd – Ranka Junction, No. 224 (old Sy No.80/3), 4th Floor, Vijinapura, Old Madras Road, K R Puram, Bangalore – 560016.

Approach Consumer Forum:

If you’re still not satisfied with the final resolution of BigBasket, you can approach the National Consumer Helpline for arbitration or file a formal complaint with the Consumer Commission (NCDRC) at the District, State, or National level.

:tipping_hand_man:t5: Tips: Provide all relevant details and documentation when filing your complaint. Keep a record of all communications for future reference.

Still, have a question? :thinking: Ask by replying to us. :point_down:t5: We will help you to resolve it.

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