Where can I file complaints about Tata Neu?

Retail & E-Commerce
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If you want to file complaints about Tata Neu including issues related to online orders (Tata CLiQ, Croma, Bigbasket, Tata 1mg, etc.), concerns about booking/shopping, and payment problems (UPI transactions, billings, etc.), follow these steps and use the provided contact details:

Tata Neu Customer Support
Tata Neu Customer Support1232×720 74 KB

Tata Neu Customer Support:

  • Email: Send your complaint by email to customercare@tataneu.com.
  • In-app support: Visit the “help” section from the profile icon in the Tata Neu App to chat with an agent.

For issues related to Tata Neu HDFC Credit Card, call the helpline number 1800258282638 / +912261606160 or email tataneucardsupport@hdfcbank.com to raise your concerns with HDFC Bank.

If the credit card problems are not resolved, escalate to the customer care head at cc.disputes@hdfcbank.com.

Steps to file an online complaint:

  • Visit the Tat Neu website (tatadigital.com).
  • Navigate to the “Help Center” page.
  • Select the category of service.
  • Choose the method of contact “Chat support” or “online form” to open the online complaint form.
  • Fill out the form by providing the required details such as order ID, transaction details or other evidence to support your complaint.
  • Submit the form.

Finally, note down the reference number to track the status.

Escalation to Nodal Officer:

If your complaints are unresolved, escalate them to the appointed service head or Nodal Officer of Tata Neu by requesting the support team or emailing regarding the previously lodged complaint. For unresolved UPI, payments, and financial services issues, escalate to the appointed Grievance Officer via email or online grievance form provided on the Tata Neu app.

Approach Consumer Forum

If you are not satisfied with the final resolution of Tata Neu or your consumer rights are violated, file an informal consumer complaint to the National Consumer Helpline (NCH) with all supporting evidence.

For unresolved disputes related to UPI payment services of Tata Neu, file a complaint with the Banking Ombudsman of the Reserve Bank of India (RBI)

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