To file a complaint about E-Pharmacy, online medical consultations, and lab test services of Tata 1mg including issues related to Care Plan, 1mg subscriptions, digital payments/COD (Cash on Delivery), medicine delivery, health partner (doctor), and service charges, follow these steps and use the provided contact details & helplines:
Tata 1mg Customer Support:
- Helpline Number: Call Tata 1mg’s customer service team via their toll-free number 18002122323 (for lab tests) or 18001021618 (Cancer Care helpline)
- Email: Send an email to : care@1mg.com or partners@1mg.com (business partner)
For doctors/health partner support, email 1mg at contact@1mgdoctors.com, or healthpartner@1mg.com or chat with 1MG customer service to resolve your dispute with the company.
Steps to file an online complaint:
- Visit the Tata 1mg’s official website (1mg.com).
- Navigate to “Need Help?” section or “Contact Us” page.
- Click “Start Chatting” to login and chat with customer service executive.
- For corporate queries, submit the provided online form.
- If using online complaint form, fill out the form with all necessary details including order ID.
- Submit the form.
Finally, note down the reference ID to track status
Tips: For complaints related to quality of food products sold by 1MG and its partnered retailers, file your complaint to Food Safety and Standards Authority of India (FSSAI).
Escalation to Grievance Officer:
If your issue is not resolved satisfactorily, escalate it to the Grievance Officer at Tata 1MG Healthcare Solutions Private Ltd. Provide all relevant details of your complaint in a written letter. You can email at grievance-officer@1mg.com or send it here:
- Phone Number: +918047485608
- Email: nodal-officer@1mg.com
- Address: Grievance Officer – Tata 1MG Healthcare Solutions Private Limited, 5th floor, The Presidency Tower – B, 46/4 Mehrauli Gurgaon Road, Sector 14, Gurgaon – 122001.
For violation of consumer rights or unresolved complaints by Tata 1mg, lodge a consumer complaint with the National Consumer Helpline (NCH) with supporting documents. If you have complaints about the quality of medicines or drugs, raise your concerns to Central Drugs Standard Control Organization (CDSCO) of the Directorate General of Health Services.
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