To file a complaint about fast-moving consumer goods (FMCGs) products of Tata Consumer including issues related to product quality such as food items, tea/coffee, liquid beverages, spices, herbal supplements, and other products, you can use these steps and the provided contact details:
Tata Consumer Customer Support:
- Customer Care Number: Call the Tata Consumer’s helpline number 18003451720 to raise your general complaints.
- Email: Send your complaint by email at care@tataconsumer.com or customercare@tataconsumer.com.
For issues regarding online store of TATA Simply Better, you can file an online complaint through the store’s support page (tatasimplybetter.com).
Steps to file an online complaint:
- Visit the Tata Consumer’s website (tataconsumer.com).
- Navigate to “Contact Us” page.
- Fill out the form with required details including your contact details, product details, batch number, date of purchase, and description of your complaint.
- Attach relevant documents or photos as proof, if any.
- Submit the form.
Finally, note down the reference/track number to track status of your complaint.
The brands of Tata Consumer about which you can complain are:
- Tea: Tata Tea, Tetley, Teapigs, Good Earth, Vitax, Joekels,and Organic India Teas & Infusions.
- Coffee: Eight O’Clock, Tata Coffee Grand, Sonnets by Tata Coffee, Tata Coffee Gold, Tata Coffee Quick Filter, and Tata Coffee Cold Coffee.
- Liquid Beverages: Himalayan Natural Mineral Water, Tata Copper+, Tata Gluco+, and Tata Fruski.
- Foods: Tata Salt, Tata Sampann, Tata Soulfull, Tata Simply Better Plant Based Meat, Simply Better Cold Pressed Oils, Tata GoFit, Himalayan Honey & Preserves, Himalayan Saffron, Tata Sampann Yumside, Ching’s Secret, Smith & Jones, and Organic India Packaged Foods.
- Herbal Supplements: Organic India Herbal Supplements.
Escalate to Customer Service Head:
If the customer care team does not resolve your complaint within 7 working days, escalate it to the Customer Service (CS) Head with reference number and expected relief. You can send a written complaint letter by post or email at:
- Email: care@tataconsumer.com
- Address: Tata Consumer Products Limited, Kirloskar Business Park, Hebbal, Bengaluru – 560024.
Approach Consumer Forum:
If the issue remains unresolved by Tata Consumer or consumer rights are violated, you can file an informal consumer complaint with the National Consumer Helpline (NCH) with all relevant details, including your complaint reference number and any correspondence with the company.
For unresolved issues related to food and beverages, you should file a complaint against Tata Consumer’s brand to Food Safety and Standards Authority of India (FSSAI).