To file a complaint about internet and broadband services of Tata Play Fiber including issues related to WiFi Routers, Adaptors, Dual Band ONT, OTT streaming subscription plans, smart home connectivity, internet plan subscription, and installation of devices, you can use the following steps and the provided contact details:
Tata Play Fiber Customer Support:
- Customer Care Number: Call the toll-free helpline number 18001207777 to talk with a representative.
- WhatsApp: Message at +918291756578
- Email: Send your concerns to care@tataplayfiber.co.in.
For complaints related to TATA Play services & products, call at 18002086633 or email help@tataplay.com.
Steps to file an online complaint:
- Visit Tata Play Fiber website (tataplayfiber.com).
- Navigate to “Contact Us” page.
- Login to your account to open the online complaint form.
- Fill out the form with required details including customer ID, type of issue, and supporting evidence.
- Upload supporting documents, photos, or screenshot, if any.
- Submit the form.
Finally, note down the unique complaint number for tracking.
Escalation to Appellate Authority:
If your complaints are unresolved within 30 days or dissatisfied with the response, escalate to the Appellate Authority within 3 months by sending a written appeal to the registered office, including the unique complaint number at:
- Phone Number: +917982616399
- Email: appellateauthority@tataplayfiber.co.in.
- Address: Tata Play Broadband Pvt. Ltd., Unit 306, 3rd Floor, Windsor, Off CST Road, Kalina, Santacruz (East), Mumbai – 400098.
The Appellate Authority will resolve the issue within 36 days. If still unresolved, file a complaint with the Telecom Regulatory Authority of India (TRAI).
Approach Consumer Forum:
If you are not satisfied with the final resolution of Tata Play Fiber or your consumer rights are violated, file an informal consumer complaint to the National Consumer Helpline (NCH) with all supporting evidence.
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