Where to file electricity complaints of Tata Power - Mumbai?

If you have complaints about the electricity services of Tata Power - Mumbai in Andheri, Borivali, Chembur, Ghatkopar, Goregaon, Kandivali, Khar, Kurla, Malad, Matunga, Mira Road, Parel, Saki, and Vikhroli, follow this guide and use the helplines & contact details to lodge your electricity complaints to the electricity board:

Tata Power Helplines:

  • Toll-Free Numbers: Call the helpline number 19123 or 18002095161 for immediate assistance in case of no power supply or customer services of Tata Power, Mumbai.

  • WhatsApp: Message on +917045116237 to register a complaint or request services.

  • SMS: Send a message “NS <12 digit Consumer No>” to +919223170707 tor report power failure

  • Email: Send an email to customercare@tatapower.com.

For billing-related disputes or corrections in bills, contact your nearest Customer Relation Center (CRC) and Bill Collection Center of the electricity distribution company.

Steps to file an online complaint:

  • Visit the Tata Power consumer portal: https://customerportal.tatapower.com/
  • Login to your account with your Consumer Number.
  • Select “Register a complaint” or “Customer Support
  • Open the online complaint form.
  • Fill out the required details in the grievance form.
  • Submit the form.

Finally, you will receive a complaint number for future reference. If your lodged complaints are not resolved, escalate them to the Internal Complaint Redressal System (ICRS) at your nearest sub-divisional offices in Mumbai.

To pay your electricity bill online, use the “Quick Bill Pay” service of the billdesk for Tata Power.

Escalation to CGRF:

If your lodged complaint remains unresolved or you’re unsatisfied with the resolution, you can escalate it to the Consumer Grievance Redressal Forum (CGRF) of Tata Power - Mumbai. You can write a grievance letter including the reference/acknowledgement ID of the previous complaint or download the provided grievance form. Submit this form to the CGRF at the head office of the Tata Power here:

  • Phone No.: 022-67172710
  • Email: grievance.cell@tatapower.com
  • Address: Consumer Grievance Redressal Forum, The Tata Power Company, Dharavi Receiving Station, Near Shalimar Industrial Estate, Matunga, Mumbai 400019.

Approaching the Electricity Ombudsman:

If the CGRF does not resolve your grievance within 30 days or if you’re dissatisfied with their response, you can file a petition to the Electricity Ombudsman of Maharashtra (Mumbai Zone) within 30 days of the CGRF’s final decision.

:tipping_hand_man:t5: Note: The Electricity Ombudsman addresses cases against registered licensees and electricity distributors under the Maharashtra Electricity Regulatory Commission (MERC). It’s your right as a consumer to seek fair redressal under the Electricity (Regulatory) Act, 2003.

Still, have questions? :thinking: Ask by replying to us. :point_down:t5: We will help you.