How can you file electricity complaints of TP Ajmer Distribution Ltd. (TPADL)?

Energy & Utility
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If you want to file a complaint regarding electricity services of TP Ajmer Distribution Ltd. (TPADL) in Ajmer City, you can follow these steps and provided helplines & contact details to lodge your complaints:

TPADL Customer Support for electricity services
TPADL Customer Support for electricity services1499×720 76.5 KB

TPADL Electricity Helplines:

  • Helpline Number: Call the toll-fre number 1800-180-6531 or 7412012222 for any complaints or queries.
  • Email: For a detailed complaint, you can email customer care at customer.care.tpadl@tatapower.com.
  • WhatsApp: Send a message to +917412079477, you can also report about unethical behavior and corruption.

Steps to file an online complaint:

  • Visit the official TPADL website: https://www.tpadl.com
  • Navigate to the ‘Feedback’ section and select ‘Write to Us’.
  • Fill in the required details in the complaint form, including your contact information and the nature of your complaint.
  • Submit the form and note down the complaint number for future reference.

If not resolved, initially contact your local power station and sub-divisional office of the electricity board.

Escalation to Consumer Grievance Redressal Forum (CGRF):

If your complaint is not resolved satisfactorily, you can escalate it to the CGRF of TPADL. You will need to provide your initial complaint number and details of the issue. You can contact your regional office to submit your grievance.

Additionally, you may visit the contact directory page of TPADL website to know about the Forum. Further, you can contact the Ajmer Vidyut Vitran Nigam Limited (AVVL).

Approaching the Electricity Ombudsman:

As a final step, if the resolution provided by CGRF is not satisfactory or not resolved within specified resolution period, you can approach the Electricity Ombudsman of Rajasthan within 30 days of final response from CGRF. You will need to submit a written application along with the decision of the CGRF and your complaint history.

:tipping_hand_man:t5: Tips: Keep all records of your communications and responses from TPADL, as these will be important if you need to escalate your complaint.

Still, have questions? :thinking: Ask by replying to us. :point_down:t5: We will help you to resolve it.