If you are a customer of TP Central Odisha Electricity Distribution Limited (TPCODL) and have complaints about electricity services from districts of Bhubaneswar (Electrical Circle – I and II), Cuttack, Paradip, Dhenkanal, Puri, Khurda, Nayagarh, Balangir, Boudh, Kandhamal, Keonjhar, Kendrapara, Kalahandi, Bargarh, and Sambalpur, you can follow these steps and use helplines & contact details to lodge your complaints with Central Odisha Electricity Board:
TPCODL Helplines
- Helpline Numbers: Dial 1912, 18003457122, or +916742391110 for immediate assistance in case of emergency (No power supply).
- WhatsApp: Send a message to +919437158670, +919937875999 for issues related to electricity bills.
- Email: Write to customercare@tpcentralodisha.com or customercare@cescoorissa.com.
To report corruption, unethical practices by employees, or other misconducts, call the helpline number +91742541057 or email to vigilance@tpcentalodisha.com. You can also use WhatsApp to send message to Vigilance Officer by using contact number +917077009666.
File an Online Complaint
- Visit TPCODL’s customer portal of the Western Odisha Electricity Board: https://www.tpcentralodisha.com/
- Select “Customer Zone” from the menu.
- Click on “Complaints” or “Consumer Portal”
- Login to your account or click “Complain” from the menu.
- Fill out the online complaint form.
- Provide necessary details such as TPCODL Connection number, type of complaint, and a detailed description with relevant photos or documents.
- Submit the form.
Finally, note down the ticket/acknowledgement ID to track status for future reference. If not resolved, contact your local power station or Assistant Executive Engineer (AE) at your sub-divisional office of the electricity board by sending an email to grievance@tpcentralodisha.com .
Escalate to Consumer Forum (CGRF)
If your complaint is not resolved by customer service center local power station and divisional/subdivisional offices within 15 working days, escalate it to the Consumer Grievance Redressal Forum (CGRF) of TPCODL by submitting a grievance form or written complaint on plain paper.
Within your grievance letter, include your consumer number and contact details, reference number of the previous complaint, copies of previous complaints and any replies received, desired resolution or relief and supporting documents for your claim.
You can send this application to the CGRF Forum of your circle office here:
| CGRF Circle | Phone Number | |
|---|---|---|
| Bhubaneswar | +916742562272 | president_grf1@yahoo.in |
| Cuttack | +916712950685 | grfctc@cesciorissa.com |
| Dhenkanal | +916762227527 | grfdkl@yahoo.com |
| Paradeep | +916722211366 | grfcesupdp@gmail.com |
| Khurda | +916755221529 | presidentgrfkhurda@gmail.com |
Approach Electricity Ombudsman
If the resolution from CGRF Forum of TPCODL is unsatisfactory or not resolved within 45 days (may vary), you can appeal to the Electricity Ombudsman of Odisha within 30 days of receiving the CGRF’s final decision. This representation is free of charge, and legal representation is not required, although you may seek assistance from the Consumer Advocacy Cell.
If the final order from the Electricity Ombudsman does not resolve your issue, you have the option to approach either the High Court of Odisha and the Appellate Tribunal for Electricity or Odisha Electricity Regulatory Commission (OERC), in case of commercial/licensee dispute.
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