How to file complaints about TPWODL (Western Odisha Electricity Board)?

Energy & Utility
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If you have complaints about electricity services of TP Western Odisha Distribution Ltd (TPWODL) in districts of Bargarh, Bolangir, Deogarh, Jharsuguda, Kalahandi, Nuapada, Sambalpur, Sonepur, and Sundergarh, you can follow these steps and use helplines & contact details :

Register your electricity complaints with Customer Support of TPWODL Electricity Board in Odisha
Register your electricity complaints with Customer Support of TPWODL Electricity Board in Odisha1363Ă—720 146 KB

TPWODL Electricity Helplines:

To report instances of corruption, unethical behavior by employees, power theft, or any other misconduct, contact the vigilance officer by calling at +919980558855 or email to vigilance@tpwesternodisha.com with photos of incident or other evidence.

File an Online Complaint:

  • Visit TPWODL’s customer portal of the Western Odisha Electricity Board: https://www.tpwesternodisha.com/
  • Select “Customer Zone” from the menu
  • Click on “Complaints” or “Consumer Portal”
  • Login to your account or click “Contact & Support”
  • Fill out the online complaint form.
  • Provide necessary details such as TPWODL Connection number, type of complaint, and a detailed description with relevant photos or documents.
  • Submit the form.

Finally, note down the reference/ticket ID of lodged complaint to track status. If not resolved by customer service or local power station, contact the AE or EE of internal grievance cell at sub-divisional or divisional offices.

Additionally, you can also lodge your complaint online to the electricity board through the Mobidyut consumer portal.

Escalation to CGRF:

If your complaints lodged to customer care center and internal grievance cell of divisional offices are not resolved within 15 working days, escalate it to the Consumer Grievance Redressal Forum (CGRF) of TPWODL. You can download the grievance form and fill it out or write a complaint on plain paper including your Consumer Number, contact details, reference number of previous complaint, and any supporting documents.

Submit your grievance at respective CGRF Forum of the electricity board. Contact details of the Forum are:

CGRF Forum Phone Number Email
Sambalpur +916632950601 grf.burla@tpwesternodisha.com
Sundergarh +916612952614 Grf.rourkela@tpwesternodisha.com, presidentgrfrkl@gmail.com
Bolangir +916652235741 Grf.bolangir@tpwesternodisha.com, grfwesco.bgr@rediffmail.com
Kalahandi +916670230012 grf.bhawanipatna@tpwesternodisha.com
Bargarh +916646230135 -

Approaching Electricity Ombudsman:

If your grievance remains unresolved after 45 days or you’re unsatisfied with CGRF’s resolution, appeal to the Electricity Ombudsman of Odisha within 30 days of receiving the final decision from CGRF.

:tipping_hand_man:t5: Tips: Remember to obtain an acknowledgement receipt for your records after submitting a grievance. For further guidance, you can visit the TPWODL customer portal (Mobidyut) or contact the appointed Vigilance Officer for issues like corruption or power theft.

Still, have questions? :thinking: Ask by replying to us. :point_down:t5: We will help you.

1 Like
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i biswajit panda S/o prafulla panda, my electricity connection disconnected from-23/07/24 We are suffering a dark life. we complaint again and again but no response. The TPWODL Said the resign , your bill is due. In march we pay 62000/- and this month also paid. but they say you must pay the total arrear then the power supply in done . we have the balance amount of 66000/- then what i do please suggest me.

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Dear @biswajit_panda,

If you have already paid â‚ą62,000 and the bill for this month totals â‚ą66,000, please submit a written complaint letter to the Executive Engineer of the divisional office requesting re-connection and a rebate on the billing amount or an extension for paying the remaining arrear.

I suggest you to prefer to visit the TPWODL’s divisional office the next day and submit your written appeal application to the designated head officer with a receipt of the paid bill.

Additionally, you can file a public grievance with the Department of Energy through the “Jan Sunani - Public Grievance Redressal” portal of the government of Odisha.