Where to file complaints about WBSEDCL electricity services?

If you have complaints about electricity services of the West Bengal State Electricity Distribution Company Limited (WBSEDCL) in districts of Kolkata, Burdwan (Central), Midnapore (West), Berhampore (South), and Siliguri (North) Zones, you can follow these steps to make your complaints with West Bengal Electricity Board:

WBSEDCL Helplines:

  • Helpline Number: Dial 19121 for immediate assistance in case of no power supply.
  • WhatsApp: Message +918900793100 for defect or danger reports.
  • Email: Contact cesolar@wbsedcl.in for solar-related queries.

Steps to file an online complaint:

  • Visit the official website of WBSEDCL: https://www.wbsedcl.in/
  • Select “Customer Corner” from the menu.
  • Select “Complaint & Grievance” section.
  • Click “Docket complaint”, “Report any problem”, or “Grievance Redressal
  • Fill out the online complaint form with the required details.
  • Submit the form.

After successful submission, note down the reference/docket ID to track the status. Use for further escalation, if not resolved.

If your initial complaints are not resolved, contact your sub-divisional or divisional office of the electricity board.

Escalation to Consumer Forum (CGRF):

If your issue is not resolved at the customer care level or internal grievance cell (divisional offices), escalate it to the Consumer Grievance Redressal Forum (CGRF) by contacting the Regional Grievance Redressal Officers (RGRO) or the Central Grievance Redressal Officer (CGRO) at WBSEDCL. You can submit a written grievance letter or download a grievance form by contacting the officials here:

S.No. Regional Office Phone Number Email
1 Bidhannagar +913323248415 rgro.bidhannagar@wbsedcl.in
2 24 Pargana (N) +913325920353 rgro.north24pgs@wbsedcl.in
3 24 Pargana (S) +913324230493 rgro.south24pgs@wbsedcl.in
4 Howrah +913326370499 rgro.howrah@wbsedcl.in
5 Hooghly +913326865487 rgro.hoogly@wbsedcl.in
6 Purba Burdwan +913422662424 rgro.purbaburdwan@wbsedcl.in
7 Paschim Burdwan +913412251787 rgro.paschimburdwan@wbsedcl.in
8 Birbhum +913462255682 rgro.birbhum@wbsedcl.in
9 Nadia +913472251150 rgro.nadia@wbsedcl.in
10 Murshidabad +913482250924 rgro.murshidabad@wbsedcl.in
11 Malda +913512220456 rm.malda@wbsedcl.in
12 Paschim Midnapur +913222275655 rgro.paschimmedinipur@wbsedcl.in
13 Purba Midnapore +913228263256 rgro.purbamedinipur@wbsedcl.in
14 Bankura +913242250880 rgro.bnk@wbsedcl.in
15 Purulia +913252255361 rgro.purulia@wbsedcl.in
16 Uttar Dinajpur +913523252529 rgro.ud@wbsedcl.in
17 Darjeeling +913532540571 rgro.darjeeling@wbsedcl.in
18 Jalpaiguri +913561257840 rgro.jalpaiguri@wbsedcl.in
19 Cooch Behar +913582229049 rgro.coochbehar@wbsedcl.in
20 Dakshin Dinajpur +913522255035 rgro.dd@wbsedcl.in
21 Alipurduar +913564295435 rgro.alipurduar@wbsedcl.in

Contact details of the Central Grievance Redressal Officer (CGRO):

  • Phone Number: +913323591943
  • Email: crmcell@wbsedcl.in
  • Address: West Bengal State Electricity Distribution Company Limited, Vidyut Bhavan, 1st Floor, C Block, Karunamoyee, Salt Lake, Kolkata – 700091.

Approaching the Electricity Ombudsman:

For unresolved complaints or dissatisfaction with the CGRF’s resolution, you can approach the Electricity Ombudsman of West Bengal. You have to file your appeal within 20 days of receiving the final order from the RGRO/CGRO of the WBSEDCL Forum.

:tipping_hand_man:t5: Tips: Remember, there are no charges for filing a petition, and you can seek further legal help from the Consumer Advocacy Cell if necessary.

Still, have questions? :thinking: Ask by replying to us. :point_down:t5: We will help you to resolve it.