Where to file electricity complaints of West Zone Power Distribution Company Limited (WZPDCL)?

If you want to file an electricity complaint with West Zone Power Distribution Company Limited (WZPDCL) in divisions of Khulna, Bagerhat, Satkhira, Jashore, Narail, Jhenaidah, Magura, Kushtia, Meherpur, Chuadanga, Faridpur, Rajbari, Madaripur, Shariatpur, Gopalgonj, Barishal, Jhalokati, Pirojpur, Patuakhali, Borguna, and Bhola, you can follow these steps and use provided helplines & contact details to make your complaint with the electricity board:

WZPDCL Customer Service:

  • Hotline: Call the Power Hotline at 16117 or the Power Helpline Number at 09610016117.
  • Customer Care Number: Call the helpline at +8802477724472 or +8801768194532 (GRS technical)
  • Email: Send an email with your complaint to customercare@wzpdcl.gov.bd or controlroom@wzpdcl.gov.bd

Online Complaint Registration:

  • Visit the official website of WZPDCL: https://wzpdcl.gov.bd/
  • From the “Complaint & Feedback” section, click “WZPDCL Complain Management”
  • Fill out the online complaint form.
  • Submit the form.

Finally, note down the ticket number to track the status of your lodged complaints.

If not resolved, escalate your complaint to the respective divisional and circle office of WZPDCL.

Escalate to Grievance Redressal Officer (GRS):

If your issue is not resolved at Level 1 by the customer service center or divisional offices, escalate it to the Officer-In-Charge of Grievance Redressal Cell at WZPDCL. You can lodge your complaint online or contact the official using the contact details:

  • Phone Number: 02477720699 or 01700709716
  • Email: xen.ict@wzpdcl.gov.bd or grs@cabinet.gov.bd
  • Address: Officer-In-Charge (GRS Officer) – Grievance Redressal Department, 35, Biddyut Bhaban, Borya Main Road, Khulna-9000.

Appeal to Appellate Officer:

For unresolved complaints after Level 2 at GRS Officer, you can approach the Appellate Officer for an independent review. Contact details are:

  • Phone No.: 0247120028 or +8801718768300
  • Email: jscoord@pd.gov.bd or md@wzpdcl.gov.bd
  • Address: Appellate Officer, WZPDCL– West Zone Power Distribution Company Ltd, Co-ordination, Power Division, Dhaka.

While lodging your complaint, provide all necessary details such as your name, customer ID, nature of the issue, and incident location when filing your complaint.

If you’re still not satisfied with the resolution, you may escalate the matter to the Central Services of the Electricity Department within the Power Division through the Grievance Redressal System (GRS) of the Government of Bangladesh or file an appeal with the Bangladesh Energy Regulatory Commission (BERC).

Still, have questions? Ask by replying to us. We will help you to resolve it.