How can you complain about DESCO electricity services?

To complain about Dhaka Electric Supply Company Ltd., (DESCO) electricity services in regions of Dhaka (including Badda, Banani, Baridhara, Dakshinkhan, Gulshan, Kafrul, Kalyanpur, Mirpur, Mohakhali, Pallabi, Purbachal, Tongi, Uttara, and Uttarkhan), you can follow these steps:

DESCO Customer Service:

  • Hotline: Call the DESCO hotline at 16120 or helpline at 16999 for no power supply (in case of emergency).
  • Customer service number: For specific issues, use the electricity complaint Number at 028900501.
  • Email: Send your complaint to info@desco.gov.bd.

Steps to file a complaint online:

  • Visit the DESCO website (desco.gov.bd).
  • Nevigate to the grievance redressal form to open the online complaint form.
  • Fill out the form by providing required details such as your name, DESCO Customer ID, nature of the power issue, and incident location.
  • Submit the form.
  • You can also apply for a new connection, pay your electricity bill, and download/view the complaint and appeal form online.

Finally, don’t forget to note down the reference ID or ticket number of the lodged complaints.

You can also, contact the divisional customer service center of your region to resolve any problems related to new connections, billings, or others.

Division Customer Care Number Phone Number Email
Tongi (East) 02224411124, 02224411552 01321117856 tongieast.sdd@desco.org.bd
Tongi (Central) N/A 02224410205 ongicentral.sdd@desco.org.bd
Tongi (West) 02224411542, 02224411083 01713333203 tongiwest.sdd@desco.org.bd
Uttara (East) 0258954265, 0258950574 01321117854 uttara.sdd@desco.org.bd
Uttara (West) 48956788, 16120 01321117855 uttarawest.sdd@desco.org.bd
Turag 16120 01708166910 N/A
Uttarkhan 8999294, 01743169606 01321117865 uttarkhan.sdd@desco.org.bd
Dakshinkhan 01967149488, 028999398 01321117864 dakshinkhan.sdd@desco.org.bd
Shah Kabir N/A 01313710723 dakshinkhan.sdd@desco.org.bd
Baridhara 02222288965, 02222283598 01708166915, 02222295117, 01321117851 baridhara.sdd@desco.org.bd
Bashundhara 02222288965, 02222295117 01729245698 N/A
Khilkhet 0258954265, 01967149488 01324435958 khilkhet.sdd@desco.org.bd
Badda 55046617, 01755637600 01321117852 badda.sdd@desco.org.bd
Gulshan 02222295120, 01713443013 01321117850 gulshan.sdd@desco.org.bd
Jorsahara 02222297971, 01736974250 01321117853 N/A
Pallavi 01708166978, 0241000308 01321117858 N/A
Kafrul 0248031432, 0248035969 01321117861 kafrul.sdd@desco.org.bd
Ibrahimpur 0241000352 01324435962 N/A
Agargaon 0255007290, 01755637588 01321117862 agargaon.sdd@desco.org.bd
Manipur 0241000303, 01708166914 0241000301, 01321117859 N/A
Kalyanpur 02500729091, 01755637588 01708166914 N/A
Shahali 0248036164, 01795315205 01321117863 shahali.sdd@desco.org.bd
Rupnagar 9001051, 01733077947 01321117860 rupnagar.sdd@desco.org.bd
Eastern Housing 0248031399 01313710703 N/A

Escalate to Officer-In-Charge for Grievance Redressal:

If not resolved at the customer service level, escalate your complaint to the Officer-In-Charge at DESCO. You can contact the GRS Officer (Chief Engineer) at 01713090586 or email mbhuiyan@desco.gov.bd. You can also lodge your grievance online by submitting a GRS complaint form.

Provide the reference number or acknowledgement details of your initial complaint.

Approach the Appellate Officer:

For unresolved issues by the GRS officer, contact the Appellate Officer (Joint Secretary) at DESCO. To escalate the grievance, you can call 0247120028 / 01711314042, or email jscoord@pd.gov.bd for an independent review.

You can also send a written complaint letter to the appellate officer here:

  • Address: Appellate Officer, DESCO – Dhaka Electric Supply Company Ltd., Vidyut Bhavan, Dhaka-1229.

Appeal to Bangladesh Energy Regulatory Commission (BERC):

If you’re still dissatisfied, you can appeal to BERC. Follow the official procedures provided at the official website of the commission for filing an appeal with BERC to resolve your dispute with DESCO.

Remember to keep a record of all communications and reference numbers as you may need them for escalations. Ensure to follow the guidelines provided by DESCO for a smooth complaint process.

Still, have questions? :thinking: Ask by replying to us. :point_down:t5: We will help you.

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