How can you file complaints about government offices to Department of Public Grievance of Odisha?

Government
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If you have complaints about public service, government offices (panchayats, municipal corporation, Nagar Palika/Parishad, police, collectorate office, etc.), administration, departments, and ministries of the Government of Odisha, lodge a public grievance online to the Appellate Authority of the Department of General Administration and Public Grievance through the Jana Sunani portal with all supporting documents.

Register your citizen complaint to Jansunani portal of Odisha
Register your citizen complaint to Jansunani portal of Odisha1375×720 88.5 KB

You can complain about government schemes, demand for new services/infrastructure (roads, bridges, hospitals, schools, drainage, etc.), corrupt practices or misuse of power by officials, and other disputes (Land records, property disputes, public transportation, food supply, etc.).

You can use the WhatsApp number +916370951930 to get help regarding Jansunani services. Further, follow this guide to lodge your grievance.

Steps to file an online complaint:

  1. Visit the Jana Sunani portal (janasunani.odisha.gov.in) of the Odisha government.
  2. Click “Register Grievance” from the given homepage.
  3. Choose “Sign Up” to register your account as a citizen or click “Login” to use your registered account.
  4. After successfully logging in, open the online complaint form.
  5. Fill out the required details including:
    • Complaint Type: Individual or Group/Institution
    • Your Information: Name, Mobile Number, Address
    • Department/District: Select the relevant department and district.
    • Grievance Details: Provide a clear subject and a detailed description (up to 1000 characters) of your concern.
    • Supporting Documents: Attach any relevant documents (PDF, JPG, PNG; max 5MB).
  6. Select the appropriate authority to address your grievance.
  7. Review your information and click “Yes, post this” to submit.

Finally, note down the reference/ticket ID to track status. Use the “Track Grievance” option on the portal to monitor progress.

:tipping_hand_man:t5: Note: If you are a government employee, file your grievance through the HRMS Portal.

If your grievance is not resolved at the initial level (local office or department), re-submit the complaint with reference/ticket ID and escalate it to the following levels:

  1. District/Department Grievance Cell
  2. State Grievance Redressal Authority
  3. Chief Minister’s Grievance Cell (CMO)

Further, you may get help from a legal expert to redress your case.

Still, have questions? :thinking: Ask by replying to us. :point_down: We will help you.

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