How can I file a police complaint or e-FIR to Odisha Police?

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If you want to file a police complaint or e-FIR to Odisha Police including issues related to corrupt practices, police matters, crimes (civil/criminal), illegal activities, and theft (property, vehicle, electronic devices, luggage, etc.), follow these steps and use the provided contact details:

Register police complaints to Odisha Police
Register police complaints to Odisha Police1285Ă—720 126 KB

File a Police Complaint or e-FIR:

Initially, you can file a police complaint online through CCTNS (Crime and Criminal Tracking Network & Systems) portal of the state police for a formal record of your grievance, which can be for cognizable (serious) or non-cognizable offenses. Further, you may lodge an FIR (First Information Report) that is a legal document filed at local police station or any police headquarters for cognizable offences, initiating a police investigation.

If the case involves cognizable offence and needed an instant investigation by police, you have to file an FIR to nearest local police station. Don’t forget to obtain the copy of FIR with reference/case number from SHO or designated officer free of cost.

Steps to file an online police complaint/e-FIR:

  1. Visit Odisha Police’s official website (odishapolice.gov.in).
  2. Navigate to “online service” page from the menu.
  3. Click Odisha Police’s CCTNS citizen portal (citizenportal-op.gov.in)
  4. Click “e-FIR” or “Complaint Registration” to open the online complaint form.
  5. Choose “Login”, if you have already a citizen account or click “Register” to register yourself as a citizen.
  6. Open the online complaint or e-FIR form.
  7. Fill out the form with required details including:
    • Your personal information (name, contact details).
    • Incident details (date, time, location, description).
    • Victim information (if applicable).
    • Accused information (if known).
    • Any supporting evidence (photos, videos).
  8. Review your information and submit the complaint/e-FIR.

Finally, you’ll receive a reference number for tracking the progress of your complaint/e-FIR. For technical issues, email your concerns at dirscrb.odpol@nic.in or call at +916742973888.

Odisha Police Helpline Number:

In an emergency, dial 112 for help from police, fire, medical, and Government Railway Police (GRP) or call at 100 to directly connects you to the police control room. For cybercrime complaints, dial 1930 or file an online complaint through the National Cybercrime Reporting Portal.

To get help from state police control room or headquarters, call at the helpline number +916712304001 / +916712971001 or email to sphqrs.odpol@nic.in / dgpctrlroom.odpol@gov.in.

If your complaint isn’t resolved satisfactorily, you can escalate it to higher authorities within the police department or the Police Commissionerate (if applicable). The levels of escalation are:

  1. District Superintendent of Police (SP)
  2. Range Inspector General of Police (IGP)
  3. Director General of Police (DGP), Odisha Police

You can file an online RTI (Right to Information) request within the relevant department of Odisha Police if required.

:tipping_hand_man:t5: Note: If concerns regarding citizen services or police functioning are not adequately addressed, submit an online public grievance to the Appellate Officer for Odisha Police at the Home Department through the “Jana Sunani – Public Grievance Redressal Portal” of the government of Odisha.

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