If you want to file a police complaint or e-FIR to Chhattisgarh Police including issues related to police matters, crimes (civil/criminal), corrupt practices, illegal activities, and theft (property, luggage, vehicle, electronic devices, etc.), follow these steps and use the provided contact details:
File a Police Complaint or e-FIR:
Initially, you can file a police complaint online through the CCTNS (Crime and Criminal Tracking Network & Systems) portal of the state police for written or oral complaints for cognizable (serious) and non-cognizable offences. Further, you may lodge an FIR (First Information Report) which is a formal record of information related to cognizable offences, initiating a police investigation.
For investigation of any cognizable offence, you have to file an FIR at the nearest local police station. Don’t forget to obtain a copy of FIR with reference/case number from SHO or a designated officer free of cost.
Steps to file an online police complaint and e-FIR:
- Visit the Chhattisgarh Police CCTNS portal (cgstate.gov.in/).
- Click “CCTNS for citizen (citizenportal.cgpolice.gov.in)” from the menu.
- Login or register yourself as a citizen.
- Click “Online complaint” to open the online complain/e-FIR form.
- Fill out the form by providing accurate information about yourself, the incident, the victim (if any), the accused (if known), location, date, time, and any supporting evidence.
- Upload supporting documents.
- Submit the form.
Finally, you’ll receive a reference number for tracking. If not resolved, you may contact the higher officials.
Chhattisgarh Police Helpline Number:
In an emergency, dial 112 (or 100 for direct police control room) to contact police, fire, medical, or GRP and WhatsApp at +919171000112 or email to dial112.cg@gov.in. For cybercrimes, dial the toll-free number 1930 or file an online complaint through the National Cybercrime Reporting Portal.
You can also contact the state police headquarters by calling at helpline number +917712221100 / +917712433490 or email to police control room at cctns_ch@ncrb.nic.in.
If your case is not resolved, escalate your grievance to higher authorities of the Chhattisgarh Police. These authorities are:
- District Superintendent of Police (SP)
- Range Inspector General of Police (IGP)
- Director General of Police (DGP), Chhattisgarh Police
Note: If you have complaints related to citizen services or issues with police functioning that are not addressed within the timeframe, lodge an online public grievance to the Appellate Officer for Chhattisgarh Police at the Home Department through the “Chhattisgarh Jan Shikayat – Public Grievance Redressal System” of the government of Chhattisgarh.
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