If you are a customer of Tripura State Electricity Corporation Limited (TSECL) and have complaints about electricity services in districts of Dhalai, Gomati, Khowai, Sipahijala, Unakoti, North Tripura (Dharmanagar), South Tripura (Belonia), and West Tripura (Agartala), follow this guide and use the provided contact details to file your complaints to the Tripura Electricity Board:
TSECL Electricity Helplines:
- Helpline Number: Call the toll-free number 1912 for immediate assistance in case of emergency or no power supply
- Customer Care Number: Dial 03812353502 to contact the customer service executive for electricity services
- WhatsApp: Message on +919863596081
- Email: Send an email to customer.care@tsecl.in.
If not resolved, initially escalate the complaints to the Sr. Manager of internal grievance redressal cell at your nearest sub-divisional office of the board.
Steps to file an online complaint:
- Visit the TSECL consumer portal: https://www.tsecl.in/
- Click “Bidyutbandhu” option from the menu. You can also click “Complaints” to make your complaint with the electricity board
- Click “Register a complaint” to open the online complaint form
- Enter account number and Fill in the required details including your type of complaint
- Submit the form to the respective electricity department.
Finally, note down the reference/docket number for future reference and status tracking. You can also use the Bidyut Bandhu portal to pay your electricity bills online or get a new electricity connection.
Escalation to Consumer Forum (CGRF):
If your complaint is not resolved by customer care executives and the internal grievance cell at sub-divisional offices within the stipulated time or you are unsatisfied with the resolution, lodge a grievance to the CGRF Forum of TSECL.
You can write a grievance letter including the reference ID of unresolved complaint and expected resolution or download the grievance form, fill it out and submit it to the CGRF Forum at your zonal/circle office.
Contact details of the Forum are:
- Address: Chairman, Consumer Grievance Redressal Forum, Tripura State Electricity Corporation Ltd, Bidyut Bhaban, Banamalipur, Agartala, Tripura.
- Fax: 0381-2319427
Approach the Electricity Ombudsman:
If the CGRF Forum does not resolve your grievance within 30 to 45 days or you are unsatisfied with the final order, file a petition to the Electricity Ombudsman of Tripura within 30 days of final response from CGRF or expiry of the resolution period.
If you are not satisfied with the final order of the Electricity Ombudsman, you may approach the High Court of the State, or Tripura Electricity Regulatory Commission (TERC) and Appellate Tribunal for Electricity (APTEL) for commercial/licensee disputes with the electricity board.
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