How can you file electricity complaints of Manipur State Power Distribution Company Ltd (MSPDCL)?

If you want to file complaints about electricity services of Manipur State Power Company Limited (MSPCL) from districts of Bishnupur, Chandel, Churachandpur, Imphal East, Imphal West, Jiribam, Kakching, Kamjong, Kangpokpi, Noney, Pherzawl, Senapati, Tamenglong, Tengnoupal, Thoubal, and Ukhrul, follow this guideline and use the provided helplines, contact details, and instructions to make your electricity complaint with the Manipur Electricity Board:

MSPCL Electricity Helplines:

  • Helpline Number: Call the MSPDCL’s toll-free number 1912 for immediate assistance in case of no power supply or emergency.

  • Customer Care Number: Dial +917640081232 to get help from the customer service center.

  • WhatsApp: Message to +917640081232 or +917640081238 for customer services.

If not resolved, you may contact your nearest local power station or Assistant Executive Engineer (AE) at your sub-divisional office of the electricity board to escalate your unresolved electricity complaint internally.

Steps to File an Online Complaint:

  • Visit the consumer portal of MSPDCL or
  • Login to your account
  • Select the option provided to register your complaint online.
  • Complete the online complaint form with accurate details of your issue.
  • Submit the forum.

Finally, note down the reference or ticket ID to track the status. To pay your electricity bill online, visit the “Billing Desk” of MSPDCL and select Prepaid Recharge or pay Post-Paid Bill.

Escalation to Consumer Forum (CGRF):

If your complaint is not resolved to your satisfaction by the customer care center, local power station, and sub-divisional offices, escalate it to the Consumer Grievance Redressal Forum (CGRF) of Manipur State Power Distribution Company Ltd (MSPDCL).

You can write a complaint letter with reference/acknowledgement ID of the unresolved complaint, expected relief from the forum, and disputed matter or download the provided grievance form and fill out the required details with supporting documents.

Submit your application to the CGRF at your zonal/circle offices by post or visit in person at the head office:

  • Address: Consumer Grievance Redressal Forum, Manipur State Power Company Limited, Electricity Complex, Keishampat Junction, Imphal-795001, Manipur.
  • Phone Number: +91385450050

Approaching the Electricity Ombudsman:

If the CGRF does not resolve your grievance within 45 days or you are not satisfied with the final decision, you may file a petition to the Electricity Ombudsman for Manipur & Mizoram within 30 days of the final response or expiry of the resolution period.

Further, you can approach the High Court of your state to challenge the decision of the forum. For commercial/industrial connection or licensee disputes, you can appeal to the Manipur Electricity Regulatory Commission (MERC) or Appellate Tribunal for Electricity (APTEL).

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