Where to file complaints about BESL electricity services in Bharatpur?

If you have complaints about the electricity services of Bharatpur Electricity Services Limited (BESL) in regions of Bharatpur City, follow this guide to file your electricity complaints:

BESL Electricity Helplines

  • Helpline Number: Contact BESL’s toll-free helpline numbers 18001021912 or 180020019121 for immediate assistance in case of emergency (No power supply).

  • WhatsApp: For WhatsApp communication, use +917230044001 or +917230044002.

For other electricity services, call at +911413532000 with your consumer ID.

Steps to file an online complaint:

  • Visit BESL’s online portal at cescrajasthan.co.in
  • Select Bharatpur Electricity Services Ltd
  • Click the “Complaints & Requests” option to file a complaint.
  • Provide your BESL Connection number, type of complaint, and a detailed description with relevant documents or photographs.
  • Submit the online form.

If not resolved by customer service, escalate the complaint to the Internal Grievance Redressal Cell (IGRC) divisional or sub-divisional offices.

Escalation to CGRF:

If the Internal Grievance Redressal Cell (IGRC) doesn’t resolve your complaint within 30 days, escalate to the Consumer Grievance Redressal Forum (CGRF) by contacting the JVVNL CGRF Forum for Bharatpur and Head CRM and CEO of BESL Corporate Office at ceo_cescrajasthan@rpsg.in.

Lodge your grievance here: Consumer Grievance Forum of Jaipur Discom (JVVNL)

Electricity Ombudsman:

Unresolved complaints or unsatisfactory resolutions from CGRF can be taken to the Electricity Ombudsman of Rajasthan. You can file your appeal within 30 days of the CGRF’s final decision without any charge.

Remember to include all necessary information when filing a complaint to the Ombudsman. The Consumer Advocacy Cell is available for assistance if you need further guidance.

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