If you are a customer of Torrent Power Limited from Agra, Bhiwandi, Shil, Mumbra, Kalwa, and Dadra & Nagar Haveli and Daman & Diu, you can follow this guide and use the contact details & helplines of your city to file complaints about electricity services in your region:
Torrent Power Helplines:
Call the toll-free helplines of your city or email your complaints:
| City | Helpline Number | |
|---|---|---|
| Agra | 18001803124, 05624242554 | connect.agra@torrentpower.com |
| Bhiwandi | 18002672255, 02522676767 | connect.bhw@torrentpower.com |
| Shil, Mumbra & Kalwa | 18002677099, 02522677099 | connect.smk@torrentpower.com |
| Dadra & Nagar Haveli | 19126, 18002339500, 9099991912 | connect.dnhdd@torrentpower.com |
| Daman & Diu | 18002705551 | connect.dnhdd@torrentpower.com |
If not resolved, contact your nearest sub-divisional office of Torrent Power to escalate the complaint.
Steps to File a Complaint Online:
- Visit Torrent Power’s consumer portal (torrentpower.com) or use their mobile app.
- Select your city
- Login to your customer account
- Enter your account details to log in.
- Navigate to the complaint registration section.
- Provide necessary information and submit your complaint.
Finally, note down the reference/ticket ID to track status. You can also lodge your complaint without logging in by using the “Raise your Voice” or “Get a callback” option.
Escalation to Consumer Forum (CGRF):
If your previously lodged complaints are not resolved by the customer service center or sub-divisional offices to your satisfaction, escalate it to the Consumer Grievance Redressal Forum (CGRF) of Torrent Power Ltd.
You can write a grievance letter including the reference ID of the unresolved complaint or use the provided grievance form. Submit this form to the CGRF Forum at head office by post or in person.
Contact details of the Forums are:
| CGRF Forum | Address |
|---|---|
| Agra | Electricity Consumer Grievance Redressal Forum, Torrent Power Ltd, B-696-698, Kamla Nagar, Agra-282001 |
| Bhiwandi | Consumer Grievance Redressal Forum, Head Office, Torrent Power Ltd, Old Agra Road, Anjur Phata, Bhiwandi-421302 |
| Dadra Nagar Haveli and Daman & Diu | Consumer Grievance Redressal Forum, Head Office, Torrent Power Ltd, 1st and 2nd floor, Vidyut Bhavan Next to Secretariat BLDG, 66 KV Road, Silvassa, Dadra Nagar Haveli DN-396230 |
| Shil, Mumbra & Kalwa | Consumer Grievance Redressal Forum, Head Office, Torrent Power Ltd., Building E, Mayur’s Nature Glory, Parsik Nagar, Kalwa, Thane - 400605 |
Approaching the Electricity Ombudsman:
If the CGRF does not resolve your complaint within 30 to 45 days, you can file a petition to the Electricity Ombudsman of your state within 30 days of the final response from the CGRF:
- Electricity Ombudsman, Maharashtra
- Electricity Ombudsman, Uttar Pradesh
- Electricity Ombudsman, Joint Electricity Regulatory Commission (JERC) & Union Territories
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