How to complain about electricity services of Torrent Power?

If you are a customer of Torrent Power Limited (TPL) in Gujarat (Ahmedabad, Surat, Gandhinagar, Dahej SEZ, and Dholera SIR) and want to register complaints about electricity services, you can follow these steps and use the provided contact details:

Torrent Power Contact Customer Care:

City Helpline Number Email
Ahmedabad, Gandhinagar +917922551912; 19129
Surat +912612551912
Dahej +919824752826
Dholera +917922551912, +917966551912

For instant help, you can use WhatsApp number +916353070070 of the company.

File an Online Complaint:

  • Visit the consumer portal of Torrent Power:
  • Select your location.
  • Login with the service number or register yourself.
  • Select “Register complaint” or “Your Voice” to open the complaint form
  • Fill out the required details in the form.
  • Submit the form.

Finally, note down the reference/ticket ID to track status.

You can select the “Report Theft” option to report power outages, supply discrepancies, and billing disputes. You can also track the status of your complaint through TPL’s online portal or mobile app.

Escalate to Consumer Forum (CGRF):

If your issue is not resolved by customer care, escalate it to the Consumer Grievance Redressal Forum (CGRF) of TPL. Within your grievance form, provide the grievance details such as your name, address, service connection number, and a detailed description of the complaint along with relevant documents.

Contact details of the CGRF are:

CGRF Forum Phone Number Email
Ahmedabad +917927492222, +917927495940
Dahej SEZ +919824009930, +919824008709
Surat +912612400240, +919824009930

Approach Electricity Ombudsman

If the CGRF does not resolve your complaint satisfactorily within the specified timeframe, you can file an appeal with the Electricity Ombudsman of Gujarat. You must submit your representation within 30 days of the CGRF’s final order.

Remember, there are no charges for filing a complaint at any of these levels.

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