Where to file electricity complaints of Dakshinanchal Vidyut Vitran Nigam Ltd. (DVVNL)?

To file complaints about electricity services with Dakshinanchal Vidyut Vitran Nigam Ltd. (DVVNL) in districts of Agra, Aligarh, Firozabad, Mathura, Jhansi, Kanpur, Banda, Etawah, and Farrukhabad, you can use the following contact details of the electricity board:

DVVNL Helplines:

To access online services, visit the DVVNL consumer portal.

If not resolved, escalate your complaint to the Assistance Executive Engineer (AE) at your nearest sub-divisional or divisional office of the electricity board.

Escalation to CGRF:

If your complaint remains unresolved, escalate it to the Consumer Grievance Redressal Forum (CGRF) of DVVNL with reference/acknowledgement ID of the previously unresolved complaint. You can submit a written grievance letter or use the provided grievance form. The contact details of the CGRF are:

  • Phone Number: +915622603738
  • Address: CGRF Office, Dakshinanchal Vidyut Vitran Nigam Limited, Urja Bhawan, Agra Delhi Bypass Road Sikandra, Agra, UP, 282007.

Contact your regional forum:

Regional CGRF Office Phone Number
Agra 05622581069
Aligarh 9412756587
Kanpur 7007908006
Jhansi 9415909512
Chitrakoot 8004915507

Appeal to Electricity Ombudsman

If your grievance is not resolved to your satisfaction, you can approach the Electricity Ombudsman of Uttar Pradesh within 30 days of the final decision of the CGRF.

Remember to follow the escalation process through the “Jansuwai UP (Samadhan)” to the Executive Engineers of the Divisional Offices of DVVNL before approaching the CGRF and the Electricity Ombudsman.

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