To file complaints about electricity services with Dakshinanchal Vidyut Vitran Nigam Ltd. (DVVNL) in districts of Agra, Aligarh, Firozabad, Mathura, Jhansi, Kanpur, Banda, Etawah, and Farrukhabad, you can use the following contact details of the electricity board:
DVVNL Helplines:
- Helpline Number: Call the toll-free number 1912 or 18001803023.
- WhatsApp: Message on +918010957826.
- Email: Send an email to dvvnlccc@gmail.com.
- Online: File your complaints to UPPCL by submitting an online complaint form.
To access online services, visit the DVVNL consumer portal.
If not resolved, escalate your complaint to the Assistance Executive Engineer (AE) at your nearest sub-divisional or divisional office of the electricity board.
Escalation to CGRF:
If your complaint remains unresolved, escalate it to the Consumer Grievance Redressal Forum (CGRF) of DVVNL with reference/acknowledgement ID of the previously unresolved complaint. You can submit a written grievance letter or use the provided grievance form. The contact details of the CGRF are:
- Phone Number: +915622603738
- Address: CGRF Office, Dakshinanchal Vidyut Vitran Nigam Limited, Urja Bhawan, Agra Delhi Bypass Road Sikandra, Agra, UP, 282007.
Contact your regional forum:
| Regional CGRF Office | Phone Number |
|---|---|
| Agra | 05622581069 |
| Aligarh | 9412756587 |
| Kanpur | 7007908006 |
| Jhansi | 9415909512 |
| Chitrakoot | 8004915507 |
Appeal to Electricity Ombudsman
If your grievance is not resolved to your satisfaction, you can approach the Electricity Ombudsman of Uttar Pradesh within 30 days of the final decision of the CGRF.
Remember to follow the escalation process through the “Jansuwai UP (Samadhan)” to the Executive Engineers of the Divisional Offices of DVVNL before approaching the CGRF and the Electricity Ombudsman.
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