If you have complaints about electricity services of the Purvanchal Vidyut Vitran Nigam Limited (PuVVNL) in districts of Prayagraj, Kaushambi, Azambgarh, Mau, Ballia, Basti, Siddharth Nagar, Sant Kabir Nagar, Gorakhpur, Maharajganj, Deoria, Kushi Nagar, Mirzapur, Bhadohi, Sonbhadra, Varanasi, Chandauli, Jaunpur, Ghazipur, and Jaunpur, you can use the following steps and provided helplines & contact details to file your complaint with the electricity board:
PuVVNL Helplines:
- Helpline Numbers: Call the toll-free helplines 18001805025 or 1912 for immediate assistance (no power supply) or customer services.
- WhatsApp: Send a message to +918010968292 for support.
- Online: File your complaint to UPPCL.
To access online consumer services, visit the consumer portal of PuVVNL.
If not resolved, contact your nearest Sub-Station JEs or escalate the complaint to the internal grievance cell of the sub-divisional or divisional offices of the electricity board.
Escalation to CGRF:
If your previously lodged complaints are not resolved by the customer care center or divisional offices to your satisfaction within the specified timeframe, escalate it to the Consumer Grievance Redressal Forum of PuVVNL at the respective Circle or Zonal Offices.
You can write a grievance letter to the Forum here:
- Phone Number: +915422318437
- Address: CGRF Office, Purvanchal Vidyut Vitran Nigam, Hydel Colony Bhikharipur, Varanasi, UP, 221004.
Regional Offices:
| CGRF Office, PuVVNL | Phone Number |
|---|---|
| Varanasi | +915422223127 |
| Gorakhpur | +919450963845 |
| Azamgarh | +919453047541 |
| Mirzapur | +919450963803 |
| Basti | +915542281403 |
| Prayagraj | +915322261200 |
Appeal to Electricity Ombudsman:
If the CGRF does not resolve your complaints to your satisfaction, appeal to the Electricity Ombudsman of Uttar Pradesh within 30 days of the final order from the CGRF Forum or the expiry of the resolution period.
Still, have questions? 
Ask by replying to us. 
We will help you.