Where to file electricity complaints of Pashchimanchal Vidyut Vitran Nigam Limited (PVVNL)?

To file electricity complaints of Pashchimanchal Vidyut Vitran Nigam Limited (PVVNL) in zones of Meerut, Ghaziabad, Bulandshahar, Noida, Saharanpur, Moradabad, Muzaffarnagar, and Gajraula, follow these steps and use helplines & contact details to make your complaints to the electricity board:

PVVNL Electricity Helplines:

  • Helpline Number: Call the toll-free number 18001803002 or 1912 for immediate assistance in case of emergency (no power supply) or for customer support.
  • WhatsApp: Send a message to +917859804803 for support via WhatsApp.
  • Online: File an electricity complaint to UPPCL.

For online consumer services, visit the PVVL consumer portal.

If not resolved, contact the Junior Engineers at the sub-stations directly or escalate the complaint to your sub-divisional office of the electricity board.

Escalation to CGRF:

If your complaint remains unresolved by the customer care center or sub-divisional office, escalate it to the Consumer Grievance Redressal Forum (CGRF) of PVVNL. You can write a grievance letter to the forum including the reference/ticket ID of the previous complaint.

Contact details for the Forum of MVVNL in Western UP:

  • Phone Number: +911212665734
  • Address: CGRF Office, Paschimanchal Vidyut Vitran Nigam Limited, P. V. S. Road, Block – 1, Shastri Nagar Market, Shastri Nagar, Meerut, UP, 250004.

Regional Offices:

CGRF Office, PVVNL Forum Phone Number
Meerut 01212773334
Saharanpur 9193330803
Moradabad 9193300104

Approaching the Electricity Ombudsman:

If CGRF does not resolve your complaints to your satisfaction, you can approach the Electricity Ombudsman of Uttar Pradesh within 30 days of the final response of the CGRF Forum.

Before doing so, ensure you have escalated the complaint through the “Jansuwai UP (Samadhan)” to the Executive Engineers of the Divisional Offices of PVVNL.

:tipping_hand_man:t5: Tips: Remember to follow the steps and provide all necessary details when filing your complaint to ensure a swift resolution.

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