Where to file complaints about Adani Electricity Mumbai Ltd (AEML)?

To file a complaint regarding electricity services of Adani Electricity Mumbai Limited (AEML), you can follow these steps:

Adani Electricity Helplines:

Steps to File an Online Complaint:

  • Visit the AEML customer portal: https://www.adanielectricity.com/
  • Click “Help & Support” from menu.
  • Click “Register a complaint
  • Login to your account
  • Open the online complaint form.
  • Provide your AEML Connection number (if applicable), type of complaint, detailed explanation of the problem with attached photos or documents, and any other supporting evidence.
  • Submit the form.

Finally, note down the reference/acknowledgement ID to track status. If not resolved, escalate the complaint to internal grievance cell of head office of Adani Electricity in Mumbai:

  • Email: CSHead.Mumbaielectricity@adani.com
  • Address: Head of Customer Service – Adani Electricity, Devidas Lane, Off. S.V. Road, Near Devidas Lane Telephone Exchange, Borivali (West), Mumbai 400103.

If still not resolved, escalate your grievance by emailing to the CEO (Chief Executive Officer) at ceo.mumbaielectricity@adani.com.

Escalation to CGRF:

If your submitted complaint is not resolved satisfactorily, escalate it to the Consumer Grievance Redressal Forum (CGRF) of AEML. You must file a grievance within 30 days following the end of the resolution period or the final response from AEML.

You can write a grievance letter or submit a grievance form to the CGRF Forum at the head office of AEML. The contact details of CGRF forum is:

  • Phone Number: +912250745004
  • strong textEmail: consumerforum.mumbaielectricity@adani.com
  • Address: Consumer Grievance Redressal Forum – Adani Electricity Mumbai Limited, Devidas Lane, Off. S.V. Road, Near Devidas Lane Telephone Exchange, Borivali (West), Mumbai 400103.

Approach to Electricity Ombudsman:

If the CGRF’s resolution does not meet your expectations, you can appeal to the Electricity Ombudsman of Maharashtra within 30 days of receiving the CGRF’s final decision. This process does not require legal representation, and you may seek assistance from the Consumer Advocacy Cell of the Maharashtra Electricity Regulatory Commission (MERC).

:tipping_hand_man:t5: Tips: Remember to include all necessary details and documents to support your complaint at each step for a smoother resolution process. If the problem persists, you may consider approaching the High Court of Maharashtra or the Appellate Tribunal for Electricity for further resolution.

Still, have questions? :thinking: Ask by replying to us. :point_down:t5: We will help you.