Where can you file complaints about Tata Play DTH service?

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To file complaints about DTH and Binge+ Watch OTT services of Tata Play including issues related to poor signal quality, Billing or payment issues, Missing or wrong channel packages, service disruption, or other DTH service concerns, you can use the following steps and the provided contact details:

Tata Play Customer Support
Tata Play Customer Support1168Ă—720 113 KB

Tata Play Customer Support:

  • Customer Care Number: Call the toll-free helpline number 18002086633 or +912266133000 to raise your general complaints.
  • Email: Send your complaint to help@tataplay.com.

If you want to cancel the subscription, call to 18605006633.

Steps to file an online complaint:

  • Visit the Tata Play’s official website (tataplay.com).
  • Navigate to the “Get help” page from the menu.
  • Click “Chat Now” to start a conversation with a live agent or log in to your account to open the online complaint form.
  • Fill out the form with required details including subscriber ID or registered mobile number, type of issue, and supporting evidence regarding technical issues, if needed.
  • Submit the form.

Finally, note down the reference number to track the status.

Escalation to Nodal Officer:

If your complaint remains unresolved for more than 10 days or if you are unsatisfied with the response of the customer service team, escalate it to the appointed Nodal Officer of Tata Play by writing a complaint letter with the reference number of the initial complaint. You can send this grievance letter to the regional or head office by email or post at:

  • Phone Number: +913360001771
  • Email: nodalofficer@tataplay.com
  • Address: Tata Play Limited, Unit 301 to 305, 3rd Floor, Windsor, Off C.S.T. Road, Kalina, Santacruz (East), Mumbai 400098, Maharashtra.

If still unresolved, further you can escalate the grievance to the appointed Grievance Officer by emailing grievance.officer@tataplay.com or calling at +918066233705, specifically for privacy-related or IPR infringement.

:person_tipping_hand:t5: Note: To report the violation of rules regarding TV programmes or shows, you can approach the Broadcasting Content Complaints Council (BCCC).

Approaching the Consumer Forum:

If you are not satisfied with the final resolution of Tata Play or your consumer rights are violated, file an informal consumer complaint to the National Consumer Helpline (NCH) with all supporting evidence.

Still, have questions? :thinking: Ask by replying to us. :point_down: We will help you.

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