To file complaints about Disney+ Hotstar including issues related to subscription plans (payments and transaction failures), movies, sports, and TV shows (streaming movies, TV shows, and premium services), and other content disputes, you can follow these steps and use the provided contact details:
Disney+ Hotstar Customer Support
- Customer Care Number: After logging in to your account, request a call back from the support section of the app or portal.
- WhatsApp: Message on +918104803351
- Email: Send an email to hello@hotstar.com.
Steps to file an online complaint:
- Visit the Disney+ Hotstar website (hotstar.com) or mobile app.
- Navigate to the “Help Center” page from the menu.
- Click “Contact Us” to open the online complaint form or “Chat with us” to start a conversation with the support team.
- Fill out the online complaint form by providing your contact information, subscription details, and a description of the issue.
- Upload supporting documents or screenshots (for technical issues), if any.
- Submit the form.
Finally, note down the reference number to track the status.
Escalation to Grievance Officer
If your complaint is not resolved within 3 to 7 days or have concerns regarding steaming videos or content including violation of IPR rights, escalate it to the Grievance Officer of Disney+ Hotstar with all support evidence and ticket number of the initial complaint. You can send the written grievance letter by email or post to head office at:
- Email: contentgrievances@hotstar.com
- Address: Grievance Officer, Disney+ Hotstar – Novi Digital Entertainment Private Limited, Ground Floor, STAR House, Urmi Estate, 95 Ganpatrao Kadam Marg, Lower Parel (West), Mumbai – 400013.
For complaints related to digital content, videos, and streamed shows, movies, or TV programmes, you can file a complaint online to the Self-Regulatory Body, Digital Media Content Regulatory Council (DMCRC) of the Indian Broadcasting & Digital Foundation (IBDF) by emailing appeals@dmcrc.in or lodging a complaint to Broadcasting Content Complaints Council (BCCC).
Approach Consumer Forum
If you are not satisfied with the final resolution of Tata Play or your consumer rights are violated, file an informal consumer complaint to the National Consumer Helpline (NCH) with all supporting evidence.
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