If you want to file complaints about shows and movie booking services of BookMyShow including issues related to ticket books (events, shows, sports, premiers, or movies), cancellations, BMS Cash and Cashbacks/coupons, refunds or unauthorized charges, follow these steps and use the provided contact details :
BookMyShow Customer Support:
- Customer Care Number: Call at +912261445050 to talk with a representative or request a call back after logging in with the registered account.
- Email: Send your complaint to allears@bookmyshow.com.
Steps to file an online complaint:
- Visit the BookMyShow website (bookmyshow.com).
- Navigate to the “Customer Care” page.
- Click “New support ticket” to open the online complaint form.
- Fill out the form with required details including type of issue, booking details, and description of the complaint.
- Upload supporting documents or screenshots, if any.
- Submit the form.
Finally, note down the reference/ticket number track status.
Escalation to Grievance Officer:
If your complaints are not resolved within 3 days, escalate them to the Head of Customer Service of BookMyShow by emailing escalations@bookmyshow.com. If still unresolved within 2 days, escalate the grievance to the Grievance Officer by sending a written complaint letter with the ticket number of the initial complaint by email or post to head office at:
- Email: allears@bookmyshow.com
- Address: Grievance Officer, BookMyShow – Bigtree Entertainment Pvt. Ltd., Ground Floor, Wajeda House, Gulmohar Cross Rd. No. 7, Juhu Scheme, Andheri West, Mumbai – 400049.
Further, you may escalate the dispute matter to the Nodal Officer by sending an email to nodalofficer@bookmyshow.com.
Approach the Consumer Forum:
If you are not satisfied with the final resolution of BookMyShow or your consumer rights are violated, file an informal consumer complaint to the National Consumer Helpline (NCH) with all supporting evidence.
Still, have questions? 
Ask by replying to us. 
We will help you.