MakeMyTrip fraud me

[Bholanath_Yadav]

Dear sir, MakeMyTrip fraud with me.

I was booked flight on 5th February 2025 from Bengaluru to Varanasi and return ticket on 7th March 2025.

Kuch wajah se humko ticket cancel karna hua,aur humne MakeMyTrip ke system chatting ke jariye confirm Kiya ki mujhe mere paise wapas milega,unka reply haa, hua,tab mein same 2 flight ticket booking kiya date dala 20 Feburary 2025 Bangalore se varanasi aur wapis 20 March 2025
MakeMyTrip mujhe same pnr number issue karke ab ye bola ki aapne date change Kiya tha.jabki esme unka koi role nahi hai,mai khud se fir amount dekar new booking kiya,

Mahoday aise wo log kese kar sakte hai, mujhe bahut dukh last 3 month se.kripya nyaay dilaye.

Parthnakarta,
Bholanath Yadav

[complainthub]

Dear @Bholanath_Yadav

Based on your description, it appears you have a legitimate consumer complaint. We recommend you lodge a formal complaint with the National Consumer Helpline (NCH). Please contact them using their helpline number 1800-11-4000 / 1915 to report this issue and seek redressal. Providing them with all the details of your booking, cancellation, and subsequent rebooking, including PNR numbers and communication with MakeMyTrip, will assist in your case. The NCH can help you navigate the process of getting your refund.

You can also escalate the case to grievance officer of the MakeMyTrip:

@complainthub

If you’re not satisfied with the resolution provided by customer support within 30 days, you can escalate the issue to the appointed Grievance Officer at MakeMyTrip. Send an email with all relevant information regarding your problem and ticket ID at head office.

• Email: grievanceofficer@makemytrip.com
• Address: Grievance Officer, MakeMyTrip (India) Private Limited, 19th Floor, Tower B, Building No. 5, DLF Epitome, DLF Phase 3, Cybercity, Gurugram – 122001.

You can also submit an online grievance form to make your complaint with the grievance officer of MMT.

Follow these instructions to lodge your consumer complaint:

@complainthub

Step 1: Visit the NCH Portal (https://consumerhelpline.gov.in/)

Step 2: Register or Login

• If you’re a new user, click the “Sign Up” button and fill out the Consumer Registration Form.
• If you already have an account, log in using your credentials.

Step 3: Choose the Grievance Registration Form

• Select “Consumer Grievance” from the available options.

Step 4: Register Your Complaint

Fill out the online consumer complaint form. Here’s what you’ll need to provide:

• Personal Details: Name, contact information, etc.
• Complaint Nature: Briefly describe the issue you’re facing.
• Product & Service Details: Include details like purchase city, industry, product value, company name, and dealer details (if known).
• Description of Dispute: Explain the problem with facts and dates.
• Supporting Documents: Attach copies of bills, photos, warranty cards, or any other relevant documents (optional but helpful).

If still need help, reply to us.