MakeMyTrip Delaying Refund for airline cancelled Flt

MakeMyTrip has assessed a cancellation fee for a booking where the Flt was cancelled by the airline! I have two booking, one of them is assessed with a cancellation fee and other one is not even cancelled or processed for a refund! I had to go ahead and book the Flt again with another airline with higher fee with a 2nd conveyance for each passenger with MakeMyTrip! They are the frauds of worst order! No call back and no follow ups! They have outsourced the call vented to a company that doesn’t have any clue why they are doing! I will write to CEO and founder to show the fraud they running!

Booking ids: NN7AEXTL28589052853 // NN7AEYEJ90842037153

Dear @satyabrata_majhi

To resolve the cancellation fee wrongly charged on booking NN7AEXTL28589052853 and the unprocessed refund for NN7AEYEJ90842037153, contact MakeMyTrip customer care at +911244628747 / +911242898000 (24×7) or email service@makemytrip.com with your PNRs. Request escalation to their grievance/finance team and ask for a written confirmation of refund reversal.

If you don’t receive a response within 7 days, file a complaint on the National Consumer Helpline or approach the Airline Ombudsman.
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