MakeMyTrip has assessed a cancellation fee for a booking where the Flt was cancelled by the airline! I have two booking, one of them is assessed with a cancellation fee and other one is not even cancelled or processed for a refund! I had to go ahead and book the Flt again with another airline with higher fee with a 2nd conveyance for each passenger with MakeMyTrip! They are the frauds of worst order! No call back and no follow ups! They have outsourced the call vented to a company that doesn’t have any clue why they are doing! I will write to CEO and founder to show the fraud they running!
To resolve the cancellation fee wrongly charged on booking NN7AEXTL28589052853 and the unprocessed refund for NN7AEYEJ90842037153, contact MakeMyTrip customer care at +911244628747 / +911242898000 (24×7) or email service@makemytrip.com with your PNRs. Request escalation to their grievance/finance team and ask for a written confirmation of refund reversal.
If you don’t receive a response within 7 days, file a complaint on the National Consumer Helpline or approach the Airline Ombudsman.
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