How to lodge a grievance relating to flight booking

[Vilayanoor_Ramamurth]

My recent booking with Easemytrip included insurance for cancellation and despiite my submitting necessary documents the Easemytrip/ airline rejected my claim
How do I proceed with escalation of the grievance for redressal.

[complainthub]

Dear @Vilayanoor_Ramamurth,

I understand your frustration with the rejected claim. Here’s how you can escalate the issue:

1. Contact EaseMyTrip Customer Support: Reach out to their customer service and ask for a clear explanation of why your claim was rejected despite submitting the required documents.
2. Request an Escalation: Ask to escalate the matter to a senior representative or grievance officer. EaseMyTrip has an escalation process for unresolved issues.
3. Approach IRDAI: If the insurance was provided by a third-party insurer, you may also raise a complaint with the Insurance Regulatory and Development Authority of India (IRDAI) at https://www.irdai.gov.in.
4. Consider the Consumer Forum: If there’s no resolution, you can file a complaint with the National Consumer Helpline (https://consumerhelpline.gov.in).

@complainthub

Steps to file an online complaint:

• Visit the official portal of EaseMyTrip: https://www.easemytrip.com/
• From the menu section, select “Connect With Us” or login to your account.
• Click “Contact Us ” to open the online complaint form.
• Fill out the online form including booking ID and all necessary details in your complaint (cancellation, refund, payment failure, quality of service, or insurance claims).
• Submit the form.

After submitting your complaint, note down the reference or ticket ID for future correspondence.

These steps should help push for redressal. Let me know if you need further assistance.