How can I file booking complaints of Cleartrip?

Hospitality & Tourism
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To file complaints about booking services of Cleartrip Private Limited such as flight and train bookings, hotel reservations, travel bookings, and premium features (travel packages, attractions, subscriptions, and events), follow this guide and use the provided helplines & contact details to make your complaint with Cleartrip:

Cleartrip Customer Service
Cleartrip Customer Service1637×720 151 KB

Cleartrip Customer Support:

  • Customer Care Number: Call Cleartrip’s customer care at +919595333333.
  • Email: Send an email to wecare@cleartrip.com or dpo@cleartrip.com (opt-out for promotions or privacy complaints)

You can also online chat with a live agent through the mobile app for issues related to technical, booking/cancellation, and payment problems.

Steps to File an Online Complaint:

  • Visit the official website of Cleartrip: https://www.cleartrip.com/
  • Click “Support” from the menu.
  • Login to your account or enter the Trip ID and OTP to open the online complaint form.
  • Fill out the complaint form with required details including booking ID and description of the issue with supporting documents and photos.
  • Submit the form.

You can also chat with the support team by logging in to your Cleartrip account. Don’t forget to obtain an acknowledgement (Unique ID) to track the status.

Escalation to Grievance Officer:

If your previously lodged complaint is not resolved within 72 hours (3 days), escalate it to the Head of Customer Care and Grievance Officer of Cleartrip Pvt. Ltd. Within your grievance, include the ticket/reference ID and expected resolution. You can send your grievance by email or postal mail at:

  • Email: escalation@cleartrip.com
  • Address: Grievance Officer – Cleartrip Private Limited, Embassy Tech Village, Tower A, Outer Ring Road, Devarabeesanahalli, Bellandur, Bengaluru, Karnataka 560103.

Approach Consumer Forum:

If unsatisfied with the final response from Cleartrip or your consumer rights are violated, file an informal consumer complaint with the National Consumer Helpline (NCH) of the Department of Consumer Affairs Alternatively, you may appeal to the Consumer Commission (Forum) to seek compensation for your monetary loss.
Contact Details:

:tipping_hand_man:t5: Safety Tip: Do not share personal or financial details and always use official channels for communication to avoid scams.

Remember to consult with a legal expert before considering legal action against the company or challenging the decision made by the respective authority.

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