If you want to file complaints about online travel booking services of Yatra such as bookings of flights, hotels, trains, buses, cruises, or holiday packages, follow these steps and use the provided contact details to lodge your online travel complaints to Yatra:
Contact Yatra Customer Support:
- Customer Care Number: Call the helplines of the Yatra support team at +911206907420 (hotels), +911206907410 (domestic holidays), or +911206907415 (international holidays)
- Email: Send an email to support@yatra.com or intobservice@yatra.com for international flights
For complaints related to hotels & holidays, email to hotelservices@yatra.com or holidays@yatra.com. If you have issues related to other travel booking services, email to:
| Travel Bookings | |
|---|---|
| Trains | rail@yatra.com (for train) |
| Buses | bus@yatra.com |
| Cabs | cabs@yatra.com |
You can also use the online chat feature on Yatraâs official website or mobile app to resolve your problem with the help of a live chat agent or support team of the company.
File a Complaint Online:
- Visit Yatraâs official website: https://www.yatra.com/
- From the âSupportâ section, click the âContact Supportâ option or âTalk to usâ to chat with a live agent.
- From the contact page, click âEmailâ, âContact Usâ, or "Claim refundâ to make your complaint.
- Fill out the required details in the online complaint form including your booking ID and the issue faced (cancellation, booking, refund, quality of service, or travel insurance).
- Submit the form.
Finally, make a note of the acknowledgement number provided for future reference. You can also send your suggestions & reviews to Yatra management by email at yatramanagement@yatra.com.
Escalation to Grievance Officer:
If your previously lodged complaints remain unresolved by customer support, escalate them to the Grievance Officer of Yatra Online Ltd. Include all previous correspondence and the acknowledgement number in your written grievance.
You can send your grievance by email to Yatra at support@yatra.com or to the Data Privacy Representative at dataprivacy@yatra.com for concerns related to data privacy.
Approach Consumer Forum:
As a last resort, if youâre still dissatisfied with the resolution, you can appeal to the Consumer Commission (Forum) through E-DAAKHIL to seek compensation for any losses incurred. You should have all documentation and evidence of your attempts to resolve the issue with Yatra.
Alternatively, you can file an informal consumer complaint to the National Consumer Helpline (NCH) to report the violation of your consumer rights by Yatra.
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