If you want to file complaints about booking services of MakeMyTrip such as booking of hotels, buses, flights, trains, and premium tourism & travel packages including problems of cancellation, refund, payment, and quality of services, follow this guide and use the provided customer service to lodge your online travel service complaints with MMT:
MakeMyTrip Customer Support:
- Customer Care Number: You can contact MakeMyTrip’s customer support team by calling at +911244628747, +911242898000 (Flights/Hotels), and +911245045105 (Holidays). For payment-related queries, the toll-free numbers are 18001028747 and 18001187472.
- Email: Send an email to service@makemytrip.com.
For complaints related to MMT bus booking, call at +911244628765 or +911245045118. The customer service number for New Bookings of International flights (airlines) is +911244781997.
International Support:
| Country | MMT Helpline Number |
|---|---|
| United States (US) | 18004634210, +911244781925 |
| United Arab Emirates (UAE) | +971600521404, +9718000180004 |
You can also use the chat support feature on the MakeMyTrip website or mobile app to make your complaint online to the support team.
File a Complaint Online
- Visit the MakeMyTrip online portal: https://www.makemytrip.com/
- Click “Customer Support” from the “about the site” or support section
- Login to your account or register yourself.
- Select your booking ID or enter it.
- Select the type of complaint
- Select mode of complaint: Live Chat Support, request a callback or online support
- Fill out the required details
- Submit the form
Finally, note down the reference/ticket ID to track status. If not resolved, use it to escalate the complaint to senior executives by using the live customer support chat assistant for real-time help with e-tickets, cancellations, or refunds.
Escalate to Grievance Officer:
If you’re not satisfied with the resolution provided by customer support within 30 days, you can escalate the issue to the appointed Grievance Officer at MakeMyTrip. Send an email with all relevant information regarding your problem and ticket ID at head office.
- Email: grievanceofficer@makemytrip.com
- Address: Grievance Officer, MakeMyTrip (India) Private Limited, 19th Floor, Tower B, Building No. 5, DLF Epitome, DLF Phase 3, Cybercity, Gurugram – 122001.
You can also submit an online grievance form to make your complaint with the grievance officer of MMT.
Approach Consumer Forum
If your issue remains unresolved or if you’re dissatisfied with the Grievance Officer’s decision, you have the right to approach the National Consumer Protection Forum in your country. You can file a petition to the Consumer Commission (district, state, or national consumer court) detailing the violation of consumer rights and seek compensation for any monetary loss related to the services of MakeMyTrip.
Alternatively, you can make an informal consumer complaint to the National Consumer Helpline (NCH).
Tips: Remember to ask for a reference or token number when you raise a concern, as it will be useful for tracking the status of your complaint or for further escalation.
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