Cancellation of trip

[complainthub]

Dear @DIPAK_RAI

Regarding your refund of ₹14,966 for the cancelled Kashmir trip (ID: NL2101615142798), please contact MakeMyTrip customer care at +911244628747 / +911245045105 or raise a ticket via the MMT app under “My Bookings.” Mention your new booking ID (NL2111505155178) and explain the shift due to unforeseen events. If not resolved, you can escalate by emailing service@makemytrip.com. Further, you may lodge an online complaint by following this instruction:

@complainthub

File a Complaint Online

• Visit the MakeMyTrip online portal: https://www.makemytrip.com/
• Click “Customer Support” from the “about the site” or support section
• Login to your account or register yourself.
• Select your booking ID or enter it.
• Select the type of complaint
• Select mode of complaint: Live Chat Support, request a callback or online support
• Fill out the required details
• Submit the form

Finally, note down the reference/ticket ID to track status. If not resolved, use it to escalate the complaint to senior executives by using the live customer support chat assistant for real-time help with e-tickets, cancellations, or refunds.

Escalate to Grievance Officer:

If you’re not satisfied with the resolution provided by customer support within 30 days, you can escalate the issue to the appointed Grievance Officer at MakeMyTrip. Send an email with all relevant information regarding your problem and ticket ID at head office.

• Email: grievanceofficer@makemytrip.com
• Address: Grievance Officer, MakeMyTrip (India) Private Limited, 19th Floor, Tower B, Building No. 5, DLF Epitome, DLF Phase 3, Cybercity, Gurugram – 122001.

You can also submit an online grievance form to make your complaint with the grievance officer of MMT.

If still need help, reply to us