To file a booking complaint on the Goibibo platform, you can do this:
Customer Support:
-
Initiate your complaint by contacting Goibibo’s customer care team. You can call them at +911244404207 or +912262455107.
-
Alternatively, you can email the customer support team or use the Goibibo Chat Assistant or Mobile App.
-
Visit the link: https://www.goibibo.com/mysupport/customerHelp/
Escalation to Grievance Officer:
If your issue is not resolved, escalate it to the Grievance Officer by writing an email at grievanceofficer@goibibo.com or a grievance letter with relevant details such as invoices and booking ID.
Consumer Protection:
If you are not satisfied with the resolution, you can approach the National Consumer Helpline or the Consumer Disputes Redressal Commission. In India, file an online petition via the E-DAAKHIL portal or call the toll-free number.
Remember to keep a record of your complaint reference or token number to track the status and for further escalation if needed.
The Goibibo customer service operates 24×7 to assist with issues related to bookings, cancellations, refunds, or other online booking concerns.
For consumer protection, the National Consumer Protection Forum is available to address any unfair business practices or violations of consumer rights by Goibibo.
To know more, read: Filing a Complaint to Goibibo (complainthub.in)
How are the booking and travel services of Goibibo?
- As per service standards
- Average
- Below the standards