To file complaints about hospitality & accommodation services, worldwide reservations, sales, and other inquiries of Indian Hotels Company Limited (IHCL) including Taj hotels, hotel services, or other IHCL brands/products, follow this guide and use the provided helplines & contact details to make your complaint with IHCL:
IHCL Customer Service:
You can contact IHCL customer service executives through the toll-free helpline number 1800111825 for reservation services or send an email to the IHCL InnerCircle member service at innercircle@ihcl.com or to the worldwide reservations centre at reservations@ihcltata.com.
Contact details of Worldwide Reservations Centre for reservation disputes are:
| Location | Helpline Number |
|---|---|
| India Network | +912266011825 |
| USA & Canada | 18669691825 |
| Bahrain | 080004866 |
| Brazil | 08000381422 |
| Egypt | 08000000485 |
| United Arab Emirates (UAE) | 800035702467 |
| Other countries | 0080045881825 |
File a complaint online:
- Visit the Taj Hotels’ official “Write To Us” page (ihcltata.com).
- Within the provided online complaint form, fill out the required details with the booking ID.
- Submit the form.
Finally, note down the reference/ticket ID to track status. You can also contact the appointed Manager at the respective IHCL hotels or restaurants, or contact the Worldwide Reservations Centre to complain about quality of services, charges, or payment disputes.
Contact Regional Office:
If your complaints are unresolved, you can also contact the Global Sales Offices of Taj Hotels for help, sales support, and other issues regarding Taj Hotels services including reservation services.
| City | Phone Number | |
|---|---|---|
| Mumbai | +912266651000 | - |
| Ahmedabad | +917926465591 / 93 | - |
| Bangalore | +918066605660 | - |
| Chennai | +914428222827 | - |
| Hyderabad | +914066662323 | - |
| Kolkata | +913322233939 | - |
| New Delhi | +911126110202 | - |
| Pune | +912066025555 | - |
| Australia: Sydney | +61292310556 | sales.australia@ihcltata.com |
| U.A.E: Dubai | +97143900444 | sales.dubai@ihcltata.com |
| UK: London | +442079638300 | sales.uk@ihcltata.com |
| USA: West Coast (Leisure & MICE) | +18055298833 | sales.losangeles@ihcltata.com |
| USA: New York | +16463304557 | sales.newyork@ihcltata.com |
| USA: West Coast (Corporate Transient) | +14083485518 | sales.sanfrancisco@ihcltata.com |
| Denmark: Scandinavia | +4570272371 | sales.scandinavia@ihcltata.com |
Consumer Forum
If your complaints are not resolved by Taj Hotels & Indian Hotels Company Ltd or your consumer rights are violated, file an informal consumer complaint to the National Consumer Helpline (NCH). Further, you may appeal to the Consumer Commission (also known as the consumer court) through the E-DAAKHIL portal.
Note: For the quality of food complaints, file an online complaint to the Food Safety and Standards Authority of India (FSSAI) with supporting evidence.
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