How to file train booking complaints to IRCTC?

To file a train booking complaint with IRCTC:

Toll-Free IRCTC Number:

Call the customer care executive on the toll-free number 14646, +917556610661 provided by IRCTC.

Email Support:

Send an email at to IRCTC customer support detailing your issue, along with relevant information such as transaction ID, date of travel, and PNR number.

To cancel your e-tickets, email to

Online Portal:

Lodge your complaint through the IRCTC online grievance registration portal or mobile app, ensuring you receive a reference number for tracking.


If your issue remains unresolved, escalate the complaint to higher authorities via email or contact the zonal offices of Indian Railways.

Remember to keep a record of your complaint reference number for future correspondence. If the problem is still not resolved, you may approach consumer redressal forums (Consumer Commission) to appeal against IRCTC.

Need more information? Read: File a Complaint to IRCTC Zonal Office (