Where can I complain about bus services of BSRTC (Bihar Roadways)?

If you want to file a complaint regarding the bus services of Bihar State Road Transport Corporation (BSRTC), such as delays, misbehaviour of conductor/driver, lost luggage, or other inconveniences (including online bookings, payments, charges, etc.), you can follow these steps:

Step 1: Contact BSRTC Helplines

For instant help (24x7), you can call the BSRTC helpline numbers: 9798047742, 9508633131, or email bsrtcreports@gmail.com to report an incident related to Bihar Roadways.

Contact regional managers (RM) of divisional offices:

Step 2: File Online Complaint

  • Visit the official BSRTC website (bsrtc.co.in) and navigate to the Contact Us or “Complaints” section.
  • Fill out the online complaint form with accurate details about your journey, bus number, date, time, nature of the complaint, and any relevant evidence (e.g., tickets, photos).
  • Submit the form and ensure you receive a confirmation or reference number for your complaint.

Step 3: Escalation to Higher Authorities

If your issue is not resolved satisfactorily, you can escalate it to the Regional Manager (RM) of the respective division using the contact details provided above.

Additionally, you may get the contact details of designated officials through the directory on the official BSRTC website.

:person_tipping_hand:t6: Tips:

  • Cancellation Policy: Don’t forget to review the specific terms and conditions on the BSRTC website for cancellation deadlines and refund policies before an online booking.
  • Luggage Policy: Ensure that you are not carrying objectionable items and are aware that BSRTC is not responsible for the theft of luggage inside the bus. Pets are not allowed, and travellers under the influence of alcohol or drugs will be denied travel.

Still, need help? :thinking: Ask by replying below. :point_down:t5: We will help you to resolve it.