To file a complaint about bus services of North Bengal State Transport Corporation (NBSTC) such as quality of bus services, online ticket booking (cancellation, refund, or payment failures), bus delays, misbehaviour by the conductor or bus driver, or punctuality, you can follow these detailed steps and use the provided contact details to make your bus complaints with North Bengal Roadways:
NBSTC Bus Helplines:
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Helpline Number: Call the 24x7 bus helpline at 03582222576 for immediate assistance in case of emergency or help. For issues regarding chartered Bus/Bus Taxis, call to 9046853300.
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WhatsApp Numbers: Message on WhatsApp to the following numbers of the NBSTC divisional offices: Cooch Behar (COB): +918759282932; Siliguri (SLG): +919679481406; Raiganj (RAI): +917001737832; Berhampore (BHP): +919330791858
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Email: Send your complaint to nbstcenquiry@gmail.com for a written record of your grievance.
If not resolved, you may lodge your complaint online or contact the regional manager of the respective Depot or the Divisional Manager of the Division. The contact details of the depots are provided on the depots & division page of the North Bengal Roadway’s website.
Please note, that contact your local municipal administration for complaints regarding local bus stands. In case of bus terminus or depots, you can contact the state road transport corporation.
Steps to File a Complaint Online:
- Visit the NBSTC’s official website (nbstc.in) for online bus services.
- Click the ‘Grievance’ option from the menu and open the online complaint form.
- Fill in the online form with your full name, email ID, mobile number, city, ticket number, depot/division/terminus, and detailed grievance.
- Attach supporting documents or photos of the bus or tickets.
- Submit the form to register your complaint.
Finally, note down the reference/acknowledgement ID to track status. If not resolved contact the divisional manager here:
| Depot & Division | Phone Number |
|---|---|
| Cooch Behar | 87592 82932 |
| Siliguri | 0353-2512973 / 0353-2514920 |
| Raiganj | 9434492329 |
| Berhampore | 9734470696 / 8367807769 / 7063089443 |
| Darjeeling | 7001893917 |
| Ultadanga | 9831723493 |
| Alipurduar | 03564-255016 |
Escalation to Higher Authorities:
If your issue is not resolved satisfactorily by the divisional manager or depot officials, you can escalate it to higher authorities such as the Managing Director by contacting the NBSTC head office at:
- Phone No: +919434739436
- Address: Managing Director, North Bengal State Transport Corporation, Paribahan Bhavan, Sagar Dighi West, P.O. & District: Coochbehar, Pin: 736101.
To visit the office or contact the officials, the office hours are Monday to Sunday, from 6:00 AM to 10:00 PM.
Tips: Must provide all relevant details of your complaint to officials, including any previous correspondence or reference numbers. Remember to keep a record of all communications for future reference.
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